We’re back after another amazing week here in the Unified Communication and Collaboration landscape. As market innovators gear up for virtual events, demos, and conferences, we can expect some pretty exciting announcements in the days to come.
Over the last 7 days, we’ve announced our own Anywhere Work virtual event and reported on the new partnership between Adobe and Genesys. We’ve also been looking at new ways to connect with colleagues through Google Meet, the latest features of Webex Meetings, and what the Forrester Wave has to say for CCaaS 2020.
If you haven’t had a chance to check out all of our most recent stories, here are the ones you can’t afford to miss.
The Anywhere Work Virtual Event
This week, we announced our upcoming Anywhere Work virtual event, running on the 20th to the 22nd of October. This two-day virtual experience builds on our existing innovations in the virtual conference space to ensure that you can still have amazing expo experiences from the comfort of your own home.
The Anywhere Work 2020 event will be coming to you from UC Summit, featuring insights into the changing workplace, and what it means for today’s business leaders. We’ll be sharing panel discussions form industry leaders, advice from some of the world’s best innovators, and offering you a chance to connect with your peers too. The 2-day lineup will include representatives from market-leading brands like Cisco, RingCentral, LogMeIn, Google, and Workplace by Facebook! Make sure that you don’t miss out!
What’s New in Webex Meetings?
As companies across the globe continue to invest more into collaboration and remote working tools, solutions like Cisco Webex Meetings are more popular than ever. Not to be outdone by competitors like Microsoft and Slack, Cisco recently announced a barrage of updates to its Meetings service. The September 2020 update includes a range of new things to explore, including simpler meeting controls, and new virtual background options.
The latest changes to the Webex Meetings platform promise users a more intuitive way to meet with their colleagues and share ideas. There’s a new centralised meeting lobby for administrators, and automatic locking features to prevent people from entering the conversation too late. You can check out some of the new additions from Cisco in our full report here.
Details from the Forrester Wave for CCaaS 2020
Leading analytics company Forrester recently published its most recent Forrester Wave report for Contact Centre as a Service. The CCaaS wave acts as a powerful guide for companies exploring the as-a-service market for customer experience. This year, the company considered 33 factors when choosing its top performers.
A selection of leaders appeared in the landscape, including Nice inContact, Genesys, Talkdesk, and Five9. Forrester also drew attention to a single “strong performer” in the Wave in the form of Aspect. The CCaaS contenders were Cisco, 8×8, AWS, Lifesize, and Vonage. Check out what Forrester had to say about each of the companies to appear on the CCaaS wave this year with our full rundown of the report here.
Take Video Calls on Your TV with Google
Have you ever thought that taking video calls on your PC was just too stuffy? Google could have the answer. The team responsible for Google Meet – Google’s meeting application – recently announced a selection of upcoming new features. The latest changes to Google Meet include virtual backgrounds, and the new “Google Meet on Cast” function. This cast feature transforms any room in the home into a conference space by allowing you to take a meeting on your TV.
Streaming conversations to your television should be simple enough, provided that you have a Chromecast dongle available. Other updates from Google recently include quick links to Meet calls in Gmail and more intuitive controls on Meet. Find out exactly what you can expect from your Google Meet experience here.
Genesys Joins Forces with Adobe
Cloud customer experience innovator, Genesys, recently announced a new partnership with tech pioneers Adobe. The two companies are going to be working together on new ways to break down the common barriers between data in the business. Thanks to integrations between the Genesys Cloud and the Adobe Experience platform, users will have a better overview of their customer at every communication touchpoint.
Genesys and Adobe believe that their new partnership will lead to a revolutionary new landscape for customer engagement and contact centre operations. Find out how Adobe and Genesys will be working together on delivering Experience as a Service to companies in our latest story.
