8×8 XCaaS and 8×8 Voice for Microsoft Teams have been deployed by Cape Air to improve cloud communications between employees and boost customer engagement.
According to 8×8, Cape Air needed reliable communications capabilities and call quality to meet their customers’ requirements as the business expanded.
By deploying 8×8 XCaaS, Cape Air employees now have access to an integrated cloud contact centre, voice, team chat, video meetings, and SMS capability, all within the single solution.
Hunter Middleton, Chief Product Officer at 8×8, said: “We strive to provide our customers with products and services that improve work processes to provide employees and customers with truly exceptional experiences.
“Cape Air is an incredible company, and their experience with 8×8 XCaaS with 8×8 Voice for Microsoft Teams perfectly demonstrates our dedication to providing best-in-class products that not only meets our customer’s needs but surpasses their expectations.”
Cape Air serves 38 cities across the United States of America and the Caribbean, with staff coordinating more than 400 flights per day.
Due to this, Cape Air needed the smooth deployment of 8×8 to get users up and running on the system quickly and easily.
The analytic capabilities provided by 8×8 also allowed the airline to recognise where improvements could be made and measure the results of the changes.
Thomas Rocharz, Director of Contact Centers and Reservations at Cape Air, commented: “Providing a seamless, quality customer experience is incredibly important, and we understand that ensuring employees have the right tools and resources is crucial to making that happen.
“As our company grows, 8×8 is providing everything our employees need, right at their fingertips.
“The airline industry requires flexibility, especially when it comes to compliance and regulatory issues, and we know that 8×8 will enable us to adapt to those needs and changes quickly and painlessly.”
8×8 XCaaS refers to an integrated cloud-based communication solution from the company, which combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) into a single solution.
The company officially launched the product in May 2021, aiming to erase the boundary between UCaaS and CCaaS by using cloud-based integrations.
The solution was recently deployed by AdvancedMD as the company moved to cloud communications.
The organisation selected 8×8 to provide improved call quality, collaboration, and security capabilities as a way of improving employee and client experience.
8×8 is an American provider of VoIP products which provides cloud-based voice, contact centre, video, mobile and unified communications for businesses.
According to the company’s website, the solution is trusted by over two million business users worldwide.
Some companies that 8×8 provides solutions to include McDonald’s, Halfords, the Kansas City Royals, and more.
