New feature lets users connect their Webex Calling number to their mobile
Cisco has launched a new phone system that extends Webex Calling business lines natively to a user’s mobile phone.
Webex Go lets users make and receive business calls using a smartphone’s native dialer, rather than a softphone application.
The functionality was announced with other news ahead of Cisco’s WebexOne event next week.
Jeetu Patel, General manager of Cisco Security and Collaboration, said: “The past year has further heightened the need for a maniacal focus on delivering an experience that delights users.
“Our innovations released today enable enterprises to be closer to their customers than ever, helping them deliver the best possible customer experience across all channels in real-time”
Cisco said that, with Webex Go, users can connect over cellular voice network while keeping their personal number private. International calls use the Webex Calling number that is natively connected to the user’s mobile device.
IT admins will also benefit from easy provisioning, it added, and the ability to stay within compliance boundaries for things such as mandated call recording and analytics.
The vendor added that Webex Go is expected to launch in the US in the first half of 2022, with other geographies planned in the future.
Cisco also announced that Calling Plans have been extended to 10 new EU countries: Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Lithuania, Luxembourg and Sweden.
Meanwhile, the firm revealed that Webex’s video technology will soon be added to its imiconnect CPaaS platform. Video APIs and SDKs are expected to be available early next year.
Cisco completed its acquisition of imimobile in February.