It’s impossible to form an effective and consistent relationship with customers without building a presence on social media.
Brands worldwide publish posts on Facebook, share quick-witted jibes with rival brands on Twitter, and picturesque snaps on Instagram. However, these channels are also where many customers directly communicate with businesses to share feedback, engage in marketing campaigns, or find out more about the company.
With so many potential customers on all three platforms, Mitto has announced messaging support for Facebook Messenger, Twitter, and Instagram. In addition to other existing channels, including SMS, WhatsApp, Google Business, and many more, Mitto provides businesses with the ability to drive meaningful conversations all within one communications provider.
All-in-One, No-Code Solution
With the addition of Twitter, Facebook Messenger, and Instagram, Mitto’s Conversations tool now also supports interactions between customers on the most popular social media and communications platforms. The social media channels join other chat and productivity platforms: Google Business Messages, WhatsApp, Telegram, Viber, WeChat, as well as SMS and web chat, as integrations businesses can take advantage of within the Mitto Conversations solution.
Businesses can now track the messages they receive from customers and deal with them more efficiently. Marketing professionals can also reach more customers where the customers are most comfortable, especially amongst the younger community.
“In the last year, social media has further strengthened its grasp on our world,” explains Mitto’s SVP of Marketing Laura Apel, in response to the release of the new channels.
“Every day, billions of people engage with brands on these platforms. Businesses must meet their customers where they are in order to grow and succeed”
In addition to SMS, A2P messaging platforms, and email, no omnichannel communications strategy is complete without Twitter, Facebook Messenger, or Instagram.”
To find out more about how Mitto can enhance your businesses’ communications, visit Mitto.
