Dialpad launches Teams Integration

Tom Wright

Direct routing will be available in 49 countries

Dialpad launches Teams Integration

Dialpad has launched its platform integration with Microsoft Teams.

The firm said that Dialpad for Microsoft Teams is a cloud-native direct routing integration that brings Teams together with its own enterprise telephony.

Craig Walker, CEO at Dialpad, said: “Today’s technology and communications investments need to be in solutions that wholly integrate into how businesses work today, yet are flexible and scalable to evolve with them tomorrow.

“Today, more than 145 million people are using Microsoft Teams as their team collaboration tool, and nobody in the unified communications space does telephony services better than Dialpad”

“We’re excited to see the positive impact Dialpad direct routing will have on the calling experience for businesses using Microsoft Teams.

“With an open integration platform that natively extends and unifies business applications, Dialpad is delivering the best tools for teams to do their best work, both today and tomorrow.“

Dialpad said that its direct routing offering will give PSTN connectivity to users in 49 countries.

The firm’s Voice Intelligence features – such as speech recognition and natural language processing – will also be integrated into Teams.

Dialpad for Microsoft Teams integration is included at no extra cost for users with Pro and Enterprise plans for Dialpad Talk, Contact Center and Sell.



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