When you’re in the hotel business, it’s ALL about service.
The guest experience is paramount – from the moment they get in touch, to the moment they check-out.
Communication, of course, has a huge part to play at every stage.
From a slick booking process, to a smooth check-in; and from easy in-room calling, to a frictionless-departure: each touchpoint must contribute equally towards ensuring everything is as perfect as possible.
From a staff perspective, too, the ease and efficiency with which front desk, room service and all other departments can interact both with those they are looking after and each other can have a make-or-break effect on the overall outcome.
For hotel owners, operators, and their IT service partners, the trick is to pick a solution provider that has the product and the expertise to deliver on all fronts.
“Keeping your hotel operating at maximum efficiency while giving your guests a five-star experience is what it is all about,” says Arya Zhou, Director of Sales at leading global provider of unified communications solutions Yeastar, whose ‘Easy-First communication’ concept does exactly that.
“From small economy hotels to large resorts, hospitality businesses require professional service, memorable guest experience, and systematic hotel activities to build reputation and create a loyal customer base. Feature-rich and reliable communication is at the very heart of all of that.”
The cloud-based or on-premise Yeastar P-Series Phone System offers a simple plug-and-play all-around upgrade to hotel communications infrastructure. Supporting a mix of analog and IP networking, it has an embedded Property Management System (PMS) integration interface; is compatible with the majority of existing hotel systems; and offers call accounting, voicemail, room status, and more hospitality-centric features that take hotel communications and services to the next level.
Many front desk and housekeeping functions such as reservation, rate and occupancy management, and payment processing and other administrative tasks can be automated; creating a seamless experience for guests whilst simultaneously driving in-house efficiency and productivity.
There is the added ‘Easy-First’ convenience of ready-made integrations with major PMS solutions such as Oracle Hospitality Opera, Micros-Fidelio, and others, or users can build their own custom integrations via tested middleware or inbuilt open APIs.
“Whether you need a new deployment to your property or to upgrade your existing analog system, our all-in-one hospitality solution has you covered,” says Zhou.
“Get the all telephony and VoIP features you need to streamline hotel internal and guest-to-front-desk communications in one simple integrated system. Take advantage of straightforward and non-proprietary administration with a single, unified web-based administration portal. And change the system settings at any time without dedicated IT assistance. It’s a robust, feature-rich, and high availability solution that keeps everyone connected in the most modern way possible.”
It all starts with a website-embedded ‘Click-to-Call’ link for free, one-click room booking calls incorporating a built-in IVR, Ring Group, Queue, and customized greeting for automated call reception. An intuitive, easy-on-the-eye Call Operator Panel lets users know who is calling and how many calls are waiting, and performs hold and call transfer tasks in just a single click.
Post check-in, the Yeastar system enables the creation of customized welcome menus to greet each guest, Do Not Disturb and Wake-up Call scheduling, the adding of free internal and external calling, guest caller name display, room status, housekeeping status, minibar charges, and call accounting.
In addition, continuous 24/7 housekeeping and room service response can be provided via a mobile app, and staff in all departments can remain permanently connected via an intuitive mobile/desktop softphone and Bring Your Own Device (BYOD) mobile extension functionality.
In the back-end, there is an optional dual-PBX Hot Standby setup to minimize downtime in case of unforeseen system failure, and an optional 4G LTE failover when fixed-line broadband is not available, and a remote management portal for ‘anytime, anywhere’ maintenance.
Inbuilt Emergency Calling diverts calls at any time to an emergency number and triggers a notification to hotel staff, and there is easy integration with existing broadcasting or alarm systems, enabling the fast communication of important information to all rooms.
It’s a system that packs a mighty punch – all with the over-arching and game-changing added benefit of reducing IT costs due to its ability to re-purpose and update existing infrastructures.
Are you ready to start delivering a five-star service..?
To learn more about Yeastar can help your and your hotel sector customers’ businesses communicate smarter and better, click here.
