As organisations continue to grapple with hybrid work, AI deployment, and evolving customer expectations, UCX London 2025 is shaping up to be a key event in the enterprise tech calendar.
Taking place on 1–2 October at ExCeL London, the event will bring together professionals from across unified communications (UC), AV, customer experience (CX), and digital transformation.
UCX will again run alongside DTX (Digital Transformation EXPO), offering access to both events with a single badge and enabling attendees to explore the full spectrum of enterprise IT, communications, and innovation under one roof.
Organisers expect thousands of attendees, with past editions attracting over 10,000 business leaders, IT professionals, and service providers.
The combined event provides a rare opportunity for cross-functional collaboration, connecting specialists from workplace technology, infrastructure, cybersecurity, operations, and digital strategy.
Innovation with Integrity
This year’s UCX will focus on what organisers describe as “Innovation with Integrity – Driving Value, Delivering Purpose.”
The programme will explore how businesses can deploy technology not just for operational scale and efficiency, but in ways that are sustainable, inclusive, and aligned with growing expectations around ethical leadership and responsible innovation.
As more enterprises adopt AI and automation at scale, questions around transparency, equity, and long-term value creation are taking centre stage.
One of the headline developments for this year’s show is the launch of the UCX Ambassador programme – a curated group of experts selected to help shape the event’s content and provide industry guidance.
Among those named are key figures from Empowering.Cloud, Call Centre Helper, UC Marketing Ltd, Today Digital, and other notable voices in the UC and CX communities.
What’s On Offer?
UCX 2025 will centre on 12 content themes covering topics such as AI in communications, mobile-first collaboration strategies, ethical tech adoption, converged UC/CC platforms, workplace transformation, and foundational cybersecurity.
Organisers aim to deliver a content-rich programme grounded in practical challenges, strategic insight, and industry-driven innovation. The event will feature keynote talks, panel sessions, interactive workshops, and hands-on demos showcasing real-world applications of new technologies.
Alongside the educational content, the expo floor will host hundreds of technology providers ranging from established vendors to agile innovators. Attendees can expect product showcases, guided demos, and networking opportunities designed to connect peers, vendors, and thought leaders.
Additional features for 2025 include roundtable discussions, leadership briefings, and sector-specific sessions for industries such as healthcare, finance, government, and retail. Topics like operational resilience, cost optimisation, change management, and employee engagement will be covered in both technical and strategic tracks.
Get Involved
Registration for UCX London 2025 is now open and free to attend. Organisers are also welcoming speaker submissions from industry professionals with hands-on experience and a commitment to driving meaningful discussion.
With workplace technology evolving at pace, UCX London 2025 offers a view of the challenges and opportunities ahead and a platform for those helping to shape what comes next.
For more information or to register, visit ucxevents.io.
