It’s the go-to communications platform for 280 million users and counting – and Microsoft Teams just keeps on giving.
For Communication Service Providers (CSPs), it has long since served as a powerful demonstration to their small-medium-sized customers of the benefits of cloud-powered technology.
Today, the smarter CSPs are leveraging the next big Teams-related opportunity – voice calling.
Pick the right partner with the right application and the scale of the opportunity is huge.
“There are plenty of ways for Microsoft Teams users to add voice calling functionality, but they all come at a relatively high cost – the ability for CSPs to reduce those costs for their customers whilst simultaneously driving their own profitability should be an exciting proposition for both parties,” says Prince Cai, Vice President at leading unified communications solution provider Yeastar, whose recently-launched Microsoft Teams-integrated calling app does exactly that.
“CSPs can create their own service packages, add on SIP trunking, bundle IP phones and other hardware, and wrap up other ancillary services. They provide their own support, and control their own margin—the ownership is totally theirs.”
Yeastar P-Series PBX System integrates enterprise-grade calling capabilities with Microsoft Teams for internal and external communication without switching between platforms.
By installing its free Yeastar Linkus app through Microsoft AppSource, users get the full calling capability right their familiar Teams interface, with all their company contacts, personal contacts, and contacts synced from Microsoft 365 and CRM in one place.
By clicking on any contacts or using the dialpad, they can easily call from Teams through the Yeastar Linkus Desktop Client. No SBC, no additional Microsoft Teams Phone licenses, and no Calling Plans are required.
CSPs benefit from low upfront costs and have the flexibility to set more competitive pricing that differentiates them from other DRaaS (Direct-Routing-as-a-Service) providers.
Additionally, as a comprehensive unified communication solution, the Yeastar P-Series PBX System out-performs Microsoft Teams in several key areas.
Microsoft Teams is built for general use with basic phone system features, such as auto attendants, call forwarding, call transfer, call queues, music on hold, etc.
However, Yeastar’s boasts multi-level Interactive Voice Response functionality, dynamic call routing options, real-time drag-and-drop Queue Panel, customizable wallboard, detailed call reports, and direct integration with major CRM and helpdesks such as HubSpot, Zoho CRM & Desk, Salesforce, Bitrix24, Odoo, and Zendesk.
The system also offers extensive flexibility by supporting virtually any SIP-based phone and Yeastar provides VoIP gateways as part of a one-stop solution, enabling seamless integration and a hassle-free experience for customers who want to retain their existing analog phones.
Administration is simplified with an intuitive online management portal, where IT admins can easily add new users, assign extensions, set up call routing, get instant alerts on critical events, and create regular and scheduled backups.
A white label option of the system even enables CSPs to re-brand the Yeastar P-Series Cloud Edition as their own in order to strengthen brand recognition and create customer loyalty.
“SMBs are generally more open to embracing cloud communication solutions due to their cost-effectiveness, flexibility, scalability, mobility, and ease of use,” says Cai.
“This burgeoning market presents a massive opportunity for communication service providers – and Yeastar is ready to help them capitalize.”
To Learn more about how Yeastar can help your business succeed and grow, click here.
