Mitel Expands UC Services to French-Speaking Africa

A new partnership has formed between Mitel and ATS Networks

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Unified CommunicationsLatest News

Published: August 2, 2022

James Stephen

Technology Journalist

Mitel has partnered with ATS Networks to deliver its unified communications and collaboration solutions to French-speaking Africa.  

The partnership with ATS enables Mitel to leverage the company’s reseller network across Algeria, Ivory Coast, Morocco, Senegal, and Tunisia.  

Mitel will also be able to benefit from the expertise ATS has surrounding UC technology.  

Fady Tabbal, Managing Director at ATS Networks, said: “We wanted to partner with a world-class vendor in the Unified Communication and Contact Center space to complement our portfolio of video, security and infrastructure solutions, so Mitel was an obvious choice.  

“Mitel offers best-of-class solutions in this space and has a real partner-first approach.  

“This is closely aligned to our business philosophy, so we are excited about working together to deliver more value and choice to customers in the region.”  

A core segment of ATS’ customer base is reportedly a perfect fit for Mitel’s product portfolio, which is targeted toward small and medium-sized enterprises (SMEs) and mid-market businesses.  

Mitel’s products include dedicated solutions which are suited for customers in key growth areas, such as healthcare, hospitality, and public services.  

ATS will serve as a Mitel distributor, but it will also manage the credit and finance, operations, and logistics and provide channel support for Mitel’s UC solutions in French.  

Mitel’s Channel Director of Middle East, Africa, Turkey and South Asia, Asif Khan, said: “Our key objective in our partnership with ATS Networks is to make our solutions more accessible for the channel partners in the region and be able to deliver the right level of support and service.  

“We are committed to offering choice and flexibility to our partners – whether it be from a portfolio perspective or purchase model, so that they can meet the needs of their customers at every stage of their communication journey.  

“The African UC market is growing, and we see a significant potential, particularly in the hospitality, government and the SME space. We are looking forward to working closely with ATS Networks to meet this market demand.”  

Mitel is a business communications provider with over two billion business connections. The company serves business and service providers to provide communication and collaboration services to their customers. Mitel currently has business users in more than one hundred countries.  

ATS describes itself as a “value-added distributor in unified communications, cybersecurity, and advanced networking”. It has over ten years of experience distributing solutions to its customers. The company has over 100 partners across North Africa and Sub-Saharan countries.  

Mitel recently spoke about how it creates its product offerings to ensure they are the right fit for customers.  

The communications company also discussed its future back in May, following its partnership with RingCentral.

 

 

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