Microsoft has made Azure Communication Services support for Teams generally available to users.
By making the feature available to Team users, it means that applications can be developed to connect people to the Teams platform.
The new capability makes it possible to develop specialised business apps, create new workflows for apps and bring Teams calling capabilities to devices that are not supported with the standard Teams client.
A Microsoft blog post states:
“As organizations look for new ways to connect staff, customers, and partners, we’re excited to share news about increased interoperability of Azure Communication Services with Microsoft Teams with the general availability of Azure Communication Services support for Teams users.
“This enables the development of applications that connect people to the Teams platform and the potential to realise even more from communication investments.”
App developers can build custom communications apps for Teams users on any endpoint, with opportunities to add and manage chats, channels, and Teams Meetings.
Developers can also add server and client-side calling bots and integrate information about people in the organisation.
Azure Communication Services’ support for Teams can be used by developers in conjunction with Graph API features and other Azure services.
Earlier this year, Avaya’s OneCloud platform became available on Microsoft Azure for hybrid, public and private cloud deployments.
The announcement extended the collaboration between the pair, which already sees Avaya’s contact-centre-as-a-service offering available on Microsoft’s infrastructure platform.
Microsoft merged Azure Communications Services with Mircosoft Teams to help businesses to reach their customers.
The company did this to support the demand for seamless communications and allow employees to maintain the familiar interface of the Mircosoft 365 ecosystem.
