Palo Alto Networks and Zoom Partner to Improve Remote Working

The partnership enhances meeting and call quality for remote workers

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Published: November 9, 2022

James Stephen

Technology Journalist

Palo Alto Networks announced its partnership with Zoom to improve end-user experience by addressing meeting and call quality issues for remote workers. 

Zoom Quality of Service Subscription (QSS) has integrated with Palo Alto’s Autonomous Digital Experience Management (ADEM) to help IT admins locate and resolve meeting and call issues. 

The cybersecurity provider, Palo Alto, made the announcement at Zoomtopia, where plenty of other news has been coming out, including the launch of Zoom email and calendar services. 

Pamela Cyr, vice president, Technical Partnerships, Palo Alto Networks, said: “Network and UCaaS admins are responsible for the end-user application experience, but no product currently offers all the information necessary to troubleshoot, report, and improve the application experience of remote workers. 

“We are pleased to deliver with Zoom the industry’s first integrated solution for complete visibility into the root causes impacting meeting and call quality for end users.” 

There is currently a mismatch between expectations and technological capabilities. While users expect high-quality call and meeting experiences, poor Wifi quality, internet service provider challenges, hardware issues, and more are still affecting many users’ experiences. 

Currently, when user issues are reported, IT and UCaaS admins cannot view the data quality of end-to-end meeting lifecycles in a single place. As a result, it is extremely difficult to identify problems and troubleshoot the underlying issues quickly. 

The Palo Alto and Zoom join solution shows the relevant data across the network, meetings, and endpoints in a single dashboard. It also offers insights to help admins locate and resolve call and meeting issues. The result, according to Palo Alto, is excellent user experience, reduced hassle and costs associated with support tickets, and better business outcomes. 

Brendan Ittelson, Chief Technology Officer at Zoom, said: “Our mission is to make video communications frictionless and secure, while continuing to deliver the best possible user experience. The key to this is making sure that IT departments have the right tools to quickly tell them what is causing quality and service disruptions so they can fix them quickly. 

“Palo Alto Networks ADEM and Zoom’s Quality of Service Subscription together provide IT observability beyond the company walls to help ensure distributed workforces are fully enabled while optimizing IT workflows.” 

Palo Alto lists the benefits of the integration as providing admins with a single dashboard with data from endpoints, meetings and the network, quickly identifying the root causes of issues, and staying ahead of potential issues and bottlenecks. 

The solutions also improve mean time to repair (MTTR) for network, hardware and environmental factors which may impact the Zoom experience, essentially helping users get back to work.

 

 

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