Recently, Samsung Networks announced an initiative to move manufacturer support of its IP PBX products closer to its UK channel.
Warren Hampton, General Manager of Networks for Samsung UK:
“There were too many steps in the old support model, which slowed down the high-quality support we were able to offer our channel. So we’ve looked into ways of streamlining our service and come up with a new initiative that delivers support direct from our HQ team in Korea. We strongly believe this will give our UK distributors the control and autonomy needed to offer the best product support to our channel.”
Nimans Channel Sales Director, Richard Carter commented “Samsung is a hugely successful brand in the UK & Ireland and has demonstrated consistent growth year on year. We are very pleased that Samsung recognise our unique skills and depth of experience in the PBX market and in order to support the Samsung business Nimans has set up a dedicated Samsung Business Unit covering purchasing, technical support, sales and marketing.”
Nimans has committed to continue to provide external engineering & software support as previously. This overall structure, which includes additional Nimans personnel replicates the existing Samsung go to market team in the UK in order that resellers continue to receive all the service and support that they previously enjoyed.
