Getting to Know Virsae & UC Service Management
Delivering flawless communication across the globe
In a customer-driven world where the demand for reliable and consistent communications is critical to the success of any modern business, Virsae claims to provide the perfect, failsafe solution.
Who is Virsae?
Since its launch in 2013, the New-Zealand-based UC service management software vendor, Virsae, has been successfully providing businesses with a platform they need to effectively monitor and manage their unified communications efficiently.
Their vision is to keep business communications running smoothly, so channels stay open, workers keep communicating, and customers always get an answer – and, in turn, this drives their core promise: flawless communication.
Flawless communication is about UC living up to its promises of a better way to communicate and stay connected, responsive and productive. It’s about communication that works flawlessly across every channel. Virsae makes this possible.
For many companies, keeping on top of faults, outages and other issues that hinder call quality across multiple channels can be a costly inconvenience, but with Virsae’s flagship service, VSM (Virsae Service Management), IT managers are given instant access to a set of detailed analytics that enable them to easily monitor and control every aspect of their UC environment.
Along with alarms that are designed to sniff out potential trouble and advise administrators on the best way to respond, VSM will also highlight any unused resources it sees within the business’s infrastructure so they can be switched off to save the company thousands in revenue.
From the outset Virsae’s ambition has been to be a fast growing global business. To achieve this goal it has developed VSM as a native cloud application on Microsoft Azure allowing it provide highly scalable services to a global market. To provide a sense of VSM’s scale, in the last month it processed more than 9 billion UC service management transactions and analysed the voice quality of over 257 million calls.
Since its formation Virsae has gone from strength to strength, forming partnerships with large international technology providers such as Arrow SI (a subsidiary of NYSE-listed US tech giant Arrow Electronics), Altura, who are one of North America’s largest communications solutions and services organisations, as well as UK-based Maintel. These partnerships see VSM wrapped up in to managed IT services allowing the partner to deliver differentiated services while building closer relationships with their clients.
Moreover, after already having secured $3 million of equity funding from previous investors, Virsae recently received a second round of equity funding from the newly-established private equity firm, Darby Capital Partners, who, after recognising the company’s potential, took out a multi-million-dollar share in the business.
Virsae’s goal is to become the global market leader for UC Service Management. In a category where less than 10% of business UC endpoints are managed Virsae sees huge potential for growth for it business and its partners.
Virsae has put recently its investment capital to good use boosting sales, pre-sales and technical staff to support global growth and securing their foothold in both the US and European markets, while opening up new opportunities for partnerships further down the line.
With the capabilities to manage more than 50 different vendors Virsae will continue to expanding their portfolio while strengthening support for popular vendor technologies from global leaders including Avaya, Microsoft, Cisco, Mitel and Genesys.