Swoop Datacom Announce ForgeServe Productisation

Product maturity and market demand drives repackaging of ForgeServe

Swoop Datacom Announce ForgeServe Productisation

Swoop Datacom, developers of ForgeServe, the multi-tier, vendor agnostic device provisioning and life-cycle management platform have announced the introduction of four modules within the ForgeServe portfolio. The modules can be deployed individually and are fully interoperable. They are designed to make the products’ diverse capabilities easier to understand and to allow service providers, distributors and resellers to adopt the aspects of ForgeServe that best meet their needs.

“This latest development is a response to market feedback, as the product has become more sophisticated the need for a more modular approach has become apparent,” explained John Bennett Managing Director of Swoop Datacom Limited.

ForgeServe was introduced to fill a need in the IP market. It is an End-to-End IP Device Management solution developed from a background in IP PBX and IP Phones and available on a worldwide basis.

ForgeServe was launched in 2015, developed with input from service providers, SIP telephone manufacturers and Skype for Business vendors and resellers it is now available through distribution partners locally in 11 countries and supports millions of deployed devices and growing rapidly.

The four modules are FS-Connect, FS-Engage, FS-Unite and FS-Acquire:

FS-CONNECT is the Device Zero Touch Provisioning capability within the service. It allows a single pane of glass view of all IP End Devices and manages the entire customer eco-system, providing rapid information on device status and enabling prompt response by system administrators. FS-Connect provides firmware management and comprehensive provisioning logging through a universal interface to all supported manufacturers.

Forgeserve Swoop Datacom

FS-ENGAGE is the ForgeServe device management and monitoring solution. It enables three Management capabilities: Advanced Estate Management, Asset Management and Remote Management. These feature-rich tools monitor and manage any IP device provisioning to the service. Tiers of user management ensure optimum control and white labelling allows personalisation. Empowering support teams to manage customer’s eco-systems efficiently and cost effectively.

Yealink FS Engage
enables the system manager to remote manage the devices. The software client application allows comprehensive device management and provides the facility to automatic initiate a network search for compatible devices.

FS-ACQUIRE is the latest module to be developed and is freshly approved and out of Beta testing and in friendly user mode. It is due for full release December 1st 2017. It provides Order Builder capability within ForgeServe completing the cycle from ordering to provisioning management, monitoring and through to end of life. FS-ACQUIRE provides a multi-tier shopping cart facility and automatic and immediate transfer of order details transfer to the seller.

“ForgeServe is a full deployment engine, it can be integrated with existing systems to ensure continuity with existing administration processes. This approach ensures that ForgeServe has the capability to view the entire eco-system and estate from device purchase to end of life.” Explained David Kirsopp COO Swoop Datacom Limited.

“Dividing the platform capabilities into distinct products makes it easier for our customers to select the aspects they need and to integrate ForgeServe at the level that best works for their business” added Kirsopp.

About Swoop Datacom Ltd
Swoop Datacom are the developers of ForgeServe, the award winning, multi-tier, vendor agnostic device provisioning and life-cycle management platform. The cloud based SaaS simplifies complex technology and processes whilst unlocking best of breed solutions. Empowering voice eco-system distributors and resellers with a toolbox of deployment, maintenance and support features giving vendors a clear edge over their competition.

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