Voss UC Management Review: Voss-4-UC
Service Management from Voss
The complexity of today’s unified communications solutions is growing rapidly. Today’s businesses need more functionality than ever before to contend with the increasing demands of modern customers, as well as evolving features and capabilities. With so much going on in the industry, it’s no wonder that organisations from all verticals are looking for ways to better manage their infrastructure.
Fortunately, service management solutions like the new “Voss-4-UC” system from Voss can make life simpler for business owners. Voss’s independent research shows that organisations using their system can save up to 43% a year on management costs.
If you’re looking for a way to maintain better insights into your technology, here’s what you can expect from Voss-4-UC.
The Features of Voss-4-UC
Voss-4-UC is an incredible service management solution that allows companies to design, deploy, operate and optimise state-of-the-art unified communication solutions with a reliable service fulfilment platform. Voss-4-UC was designed to deliver exceptional results for governments, service providers, and enterprises alike so that anyone can reduce the costs of UC implementation.
Available on-premises, or as a cloud-based solution, Voss-4-UC comes with everything you need to:
- Automate the discovery and mapping of your existing UC network and rapidly introduce new configurations to your environment. VOSS adds value to your system without disrupting day-to-day processes
- Help design and implement new UC solutions. Voss simplifies the creation of new communication environments, improves the onboarding of new users and speeds up implementation
- Access a complete and secure view into your UC configuration: Whether in the cloud, on-premises, or in a hybrid environment, Voss provides a simple view into your UC strategy
Voss-4-UC also offers a series of customisable add-on modules, so you can adjust your strategy to suit your individual needs. For instance, modules include:
- Voss self-service – an intuitive and secure web-based portal that helps end-users to manage their features, services, and devices in real-time from any location and on any device
- Voss-4-UC Contact Centre – A complete integration between Voss and the contact centre to ensure front and back-office support through an intuitive administration portal
- Voss Business Admin portal – A unique interface offering administrates quick and accurate access to their UC system.
- Voss analytics – Retrieve crucial information about your UC users quickly and learn everything you need to know about your licenses, services, devices, transactions and more
- Voss Northbound integration – The Northbound integration option for Voss-4-UC provides complete integration with asset management, billing, and other northbound service management solutions
- Voss-4-UC ServiceNow Integration – The ServiceNow Integration with Voss-4-UC manages ServiceNow requests to drive greater efficiency and service response times in UC deployments
The Benefits of Voss-4-UC
Voss is dedicated to delivering state-of-the-art business solutions for organisations that want to make the most out of their complex UC management requirements. With strategies to simplify the delivery, design, and operation of UC infrastructure, Voss allows organisations to perform at their best when handling enterprise communication.
Whether you decide to access Voss-4-UC in the cloud, or on-premises, you’ll be able to expect a secure and simplified view into your UC solution that offers benefits such as:
- Productivity boosts: Make sure everyone in your organisation has the information they need when they need it most. Engineers will be freed from repetitive tasks, data slippage can be minimised, and you can achieve faster triage times
- Better customer experience: Voss-4-UC helps you to build a more effective business portal for all of your UC services, that means faster service delivery for new applications, better control of your communication environment, and real-time end-user self-service
- Financial benefits: Reduce your total cost of ownership in the UC environment by cutting down on operational and implementation expenses. Voss-4-UC can scale to suit your needs, with the ability to rapidly implement UC management workflows for new services and applications as they arise
- Accurate and Secure: High-tech decision making is automated for repeatability to enforce design rules and reduce the risk of errors in your UC system. What’s more, Voss is developed to adhere to the strictest security standards regarding encryption, attack prevention, and;
- Access to suit you: Voss-4-UC supports a wide range of UC applications including mobility, messaging and collaboration. What’s more, in addition to UC management, there’s also high levels of automation available for various architecture points like SBCs and SIP trunks too!
Who Is Voss-4-UC for?
Voss-4-UC was created to support managed and hosted service providers, as well as systems integrators who want to access the best possible profitability with their UC deals. Governments and enterprises can also benefit from this service management solution to help them reduce complexity and cost in the UC environment.
For many businesses, getting the most out of a UC solution is about overcoming the complexity of the space and discovering the benefits. Voss-4-UC eliminates some of the roadblocks to UC transformation that can drive up costs or harm productivity.
Our Finishing Thoughts on Voss-4-UC
Voss-4-UC provides today’s companies with an administrative portal that delivers absolute access to all of the underlying devices and applications in their UC solution. Anyone from system administrators to UC experts and help desk personnel can use this technology to unlock the next generation of Unified Communications applications and enhance their customer experience strategy.
According to Nemertes Research, VOSS continually delivers some of the lowest total cost of ownership for enterprise communications. Compared to competing UC management tools, businesses that choose VOSS for service management spend up to 19% less on their UC implementation costs, and 7% less on UC operating costs. This means that VOSS offers the greatest operational savings, of more than 40% over a 5-year period.
Do you use Voss-4-UC in your business, or do you have an alternative service management solution? Tell us about it in the comment section below!