TeamViewer has integrated its remote support capabilities directly into Google Meet in efforts to enhance collaboration and simplify its IT troubleshooting.
“Businesses depend on Google Meet for communication, but technical disruptions can impact productivity,”
Stefan Prestele, Senior Vice President of Strategic Alliances at TeamViewer said.
This integration enables businesses and IT teams to resolve technical issues with TeamViewer without having to install extra software or leave their preferred video conferencing platform.
TeamViewer’s Tactical Move
Google Meet, part of Google Workspace, is widely used for workplace communication, supporting businesses of all sizes and seeing 300 million monthly users.
A selling point of the suite is there are no complex installations or setups, as the use of it is entirely browser-based.
This works well for teams without large technical know-how.
However, for customers using Google Workspace, getting them to then download video software to communicate with technical staff may run contrary to this.
Therefore, TeamViewer’s integration shows the remote access and management company taking a step to meet its customers on their level.
With TeamViewer’s integration, users can access remote support and troubleshooting directly within their meetings—eliminating the need to switch between apps.
“By integrating TeamViewer’s remote access capabilities, we empower teams with instant IT support during meetings, ensuring seamless collaboration and faster issue resolution,” Prestele said.
Equally, the TeamViewer Remote Control add-on allows IT teams to initiate remote support sessions with members of their team with Google Meet without them needing additional software installation.
This means support agents can connect instantly through a web browser, while end-users without TeamViewer can join effortlessly via a quick, automatic download.
This streamlined approach enhances problem resolution by enabling IT teams to visually diagnose and fix issues in real time, beyond traditional chat, VoIP, or video calls.
Designed for ease of use and security, the integration allows IT professionals to provide fast, browser-based remote assistance while maintaining TeamViewer’s high-security standards.
With a simple setup process, end-users can receive immediate support without complex installations, ensuring efficient and uninterrupted workflow.
TeamViewer’s Experience Improvements
TeamViewer has been making recent efforts to improve its end product for its customers.
In December of 2024, TeamViewer acquired 1E, a digital employee experience management tool business.
The buy afforded TeamViewer an integration to enhance support capabilities.
This included gaining intelligent endpoint management capabilities to proactively prevent IT issues and deliver efficient remote support to address them.
