From SIP trunking to call recording - it's time to embrace workplace mobility
No matter how you power your enterprise communications, you want the system, be it on-premises, hybrid, or Cloud-based, to extend the use of powerful telephony features. Such systems exist in the form of Unified Communications platforms, which are designed to offer enterprises flexibility, agility, as well as mobility. With mobility being a key consideration in the ‘Future of Work,’ those who enable mobility in the workforce, rely on communications systems that let them keep operations running smoothly on the go.
One of the major driving forces behind mobility in the workplace is 5G, which is slowly being rolled out across the globe. In a 2019 report on the state of mobile work, T-Mobile’s Executive Vice President at T-Mobile at Business Mike Katz, said:
“The possibilities are endless. As we get closer to a 5G world, we’ll see a lot of innovations that
reinvent the employee’s mobile experience”
And he’s right, mobility is already transforming the workplace, but 5G will help us to reimagine what mobility means in the workplace. There are a host of features enterprises can leverage to power a workforce of remote workers, to increase productivity, reduce costs, and a lot more. I want to talk about three of these useful features.
In an era where mobility is king, enabling a mobile workforce is crucial.
Enter Mobile SIP trunking, an exceptional solution for workplace mobility and remote workers. Mobile SIPs surpass answering calls, eliminate mobile forwarding fees, and often come with the use of native smartphone apps. The biggest plus, SIPs turn mobile devices into an extension of an office desk phone.
With mobile SIP, team members can start a phone call on their office phone, and end it on a mobile device on their commute home, seamlessly.
Call recording has a ton of advantages, primarily for sales-focused organizations, including those with contact centers. Call recordings are an exceptional way to improve call quality and train agents based on real customer interactions.
When you pair call recording with advanced call analytics, you create a powerful offering capable of providing insight for enterprise leaders looking to augment CX. Of course, you have to comply with all relevant rules related to holding customer data – such as GDPR.
Enterprise leaders no longer have to contact IT when they want to add new agents, queue calls, or set up day/night time ringers. This cuts down on unnecessary time spent with and/or by, the IT department, so they can focus on implementing other world-class capabilities.
In the same 2019 T-Mobile Workplace Mobility report, they found three key trends:
These findings are important in understanding how the workplace is transforming before our eyes. Employees no longer want to be tethered to a desk, nor do they want a long commute to impact their quality of life. Offering a work-from-anywhere option is not just a trend, it is here to stay, and enterprises that foster this kind of culture will likely see positive impacts.