Tollring and Novum Networks Join Forces
Novum Networks partners with Tollring
One of Australia’s leading providers of unified communication solutions, Novum Network recently announced their decision to collaborate with industry leaders, Tollring. Novum Networks delivers some of the latest UC solutions in the Australian marketplace, through strategic partnerships with Sonus and BroadSoft.
Tollring, on the other hand, is a globally recognised name in the communication space. Tollring is well-known for offering business intelligence and data visualisation tools to give companies more control over their UC information. Novum Networks will now be delivering the exceptional features of the Tollring iCall Suite to their customers and partners within the Asia Pacific region.
Upgrading the Communications Suite
For years, Novum Networks has been committed to the BroadSoft solution for Voice over IP and IP communication services. This suite is enhanced by Tollring’s iCall Suite and will give Novum Networks the opportunity to offer cloud analytics as part of its portfolio.
The iCall Suite from Tollring is designed to integrate seamlessly with the BroadSoft environment so that customer-facing teams in any company can analyse and monitor calls. Analytics are available on any device, ensuring that today’s business leaders can visualise and explore crucial call metrics via wallboards and dashboards alike. Through real-time call analytics, teams will be able to monitor everything from call queues, to group performance.
The CEO of Tollring, Tony Martino, commented in a press release that the company is excited to be working alongside Novum Networks. Novum has earned an impressive reputation for delivering pioneering products to the communications market, and Tollring believes that aligning its products with theirs is a great match. Novum Networks is also a highly trusted organisation in the BroadSoft community, with fantastic connections throughout the region.
A Powerful Partnership for Both Companies
From Tollring’s perspective, the decision to collaborate with Novum Networks will help the business to expand their network to a wider global audience of potential partners. On the other hand, Tollring has pioneering technology and support to bring to the Novum Networks portfolio. The Director of Novum Networks, Nigel Keswick, claimed that Tollring’s solutions will add “great value” to the hosted services available from Novum.
Tollring’s exceptional architecture and scalable platform will deliver outstanding benefits to both Novum Networks, and their partners. Additionally, the opportunity to utilise local data collection tools will ensure data sovereignty in Australia. This is an important differentiator, as many competing products stream data through remote locations.
According to Keswick, Novum Networks’ decision to collaborate with Tollring was an easy one to make, based on their long-standing heritage in the industry, and their ability to showcase expertise in their area. Novum Networks also has its own private cloud for the Asia Pacific region, so that they can ensure customers and partners can enjoy the full impact of the Tollring iCall Suite.