The transportation industry can be a complex space for communications. After all, in the travel, transport, and logistics sectors, there are often countless distributed employees to synchronise and connect within any team. Few companies can ensure their entire workforce has access to a traditional desk phone, or can attend an in-person meeting at all times.
The cloud has emerged as perhaps one of the most valuable tools for the transportation space because of this. UCaaS systems built in the cloud now enable brands to align their workforces, improve collaboration and enhance productivity, while reducing upfront investments.
Private Jets Inc, a company responsible for delivering private air charter solutions to companies across the United States and beyond, has seen first-hand just how transformational the right UC solutions can be. Reliant on the ability to answer calls any time, and keep staff members connected in all environments, Private Jets turned to Vonage to build a comprehensive cloud-based communication system.
Here’s what happened when Private Jets Inc accessed the Vonage ecosystem.
Transforming the Workplace with Flexible Communications
Launched in 1987, Private Jets Inc has achieved significant success in the transportation industry, thanks to its focus on putting dependable service and customer experience first. The growing company has around 40 employees and 15 planes to keep track of at any given time, with locations in four major UC cities. With team members often distributed both throughout the US, and in other worldwide regions, Private Jets needed a communication solution as flexible as their team.
According to the brand, running a successful air charter business in the transportation space means dedicating the right amount of time to planning, logistics, and consistent communication. Every call and contact is essential, particularly when the business works with clients like LifeShare, which delivers transplant organs to those in desperate need.
Unfortunately, the traditional phone system previously used by the company wasn’t living up to expectations. Team members were constantly missing calls, and teams were struggling to connect. The company rapidly began its search for an alternative solution, and stumbled onto Vonage.
The Vonage Business Cloud provides Private Jets with the communication landscape they need to keep disconnected offices aligned. The improved mobility offered by the cloud meant employees could stay on top of both internal and external calls more easily, and improve collaboration.
Discovering New Opportunities in the Cloud
After implementing the Vonage cloud communications services, Private Jets was able to start making significant changes to its workflows, so it could deliver better experiences to both employees and customers. According to Charter Operations Manager Candy Lovin, without the cloud-based services offered by Vonage, Private Jets would struggle to deliver the services they offer today.
The Business Communications landscape delivered by Vonage has allowed the organisation to align multiple offices and employees with a single, seamlessly connected system. Whether they’re handling calls to the charter line, coordinating flights with colleagues, or dealing with other daily tasks, the Private Jets Team can all stay synchronized with Vonage. The cloud hosting technology seamlessly connects all of the locations managed by the organisation with a simple phone system.
Private Jets found the range of exceptional features offered by the Vonage cloud ecosystem to be extremely beneficial to their workforce. Vonage phones can plug into the internet easily, with no need for any PBX equipment on-site. Additionally, it comes with built-in capabilities like:
- An admin portal: The admin portal makes system customisation simple, allowing the company to customise the features they access on-the-go in seconds. They can also use the dashboard to access call logs and track activity across the company.
- Mobile app: The mobile app means the company can keep teams connected to internal and external calls on the go. Every employee, even those on the field, can access the same technology from anywhere, without compromising on efficiency.
- Call group: With call group, it’s possible to deliver calls to a range of different extensions simultaneously. For instance, daytime calls to the charter line can be directed through the call group to three managers within the Oklahoma City office.
- Virtual receptionist: A built-in virtual receptionist assists the business in directing call flow more effectively. The team has customised this feature to make it easier for every caller to reach Operations, Maintenance, and other teams at any moment. Even urgent bookings after hours can be transferred to three managers remotely.
Investing in Soaring Success with Vonage
Like many companies in the transportation sector, an agile and efficient communication system has always been crucial to Private Jets. Unfortunately, in the past, the tools they used to keep teams connected, and customers supported simply weren’t delivering the right results.
To stay on the top of its game, the company needed to invest in a solution that would provide better mobility, agility, control, and scalability. With Vonage and its cloud communications tools, team members have access to the phone systems they need wherever they are, 24/7. The employees in the organisation today are using more than 40 features within the Vonage platform to improve internal and external communications alike.
With Vonage, employees of the Private Jets company can stay in sync with their colleagues, transfer information efficiently, and make sure no crucial conversations are missed. According to Private Jets, the reputation of the brand rests on its ability to deliver exceptional service to corporate and private travellers alike. Without Vonage, it would be difficult to continue delivering this exceptional level of support and service.
By switching to a cloud-based ecosystem with Vonage, Private Jets is ensuring that teams can work more cohesively together from across a distributed landscape. At the same time, they guarantee they’re not unnecessarily missing out on crucial money-making opportunities.
