Arco Launch New Customer Engagement Centre with RingCentral Support
Arco works with RingCentral on customer engagement
Arco, the leading safety company in the UK, has built their business around a dedication to keeping employees secure at work. Arco provides high-quality safety equipment to companies all around the UK, employing approximately 1600 people nationwide. Now, the brand has chosen to partner with RingCentral UK – one of the leading providers of enterprise cloud communications and collaboration, to support their innovative “customer engagement centre”.
RingCentral has a commendable reputation in the UC&C industry for helping the mobile and distributed workforce to communicate and connect more effectively in the modern marketplace. Arco chose RingCentral to deliver the foundational tech for their customer engagement centre, which will be deployed as part of a larger strategy of business investment deployed by Arco this year.
Supporting the Arco Contact Centre with RingCentral
In an announcement about the collaboration, The Customer Experience Director for Arco, Sacha Redman noted that RingCentral will help the company to provide a best-in-class UC platform, that offers exceptional customer service and support across numerous channels. The current engagement centre project is part of a wider program worth £30 million, intended to make sure that Arco has the digital network it needs to meet with customer expectations in the safety and security marketplace.
The Arco engagement centre will be built on the RingCentral Contact Center – an omnichannel service which will allow Arco clients to choose the method of communication that they prefer, ranging from social media to SMS, chat, and voice. The platform also comes with self-service and IVR options, integrated with smart routing abilities to support faster resolution times and better overall customer satisfaction.
Forward-Thinking Customer Engagement
With RingCentral support, Arco will be able to optimise and improve everything from contact centre efficiency to staff scheduling. According to the Regional Vice President of Enterprise Sales, Steven Rafferty at RingCentral, Arco’s innovative approach to customer service is a great example of how the omnichannel approach can support brands in a world that’s focused on customer experience as the ultimate differentiator.
Arco’s upcoming RingCentral deployment will help them to provide their clients with a flexible and open platform that ensures that they can connect through the medium that suits them. The full deployment of the contact centre is expected to take place during July this year.