Avaya Cloud Office is a state-of-the-art UCaaS solution ready to support the future workplace. The demand for flexible UC solutions in the cloud is growing faster than ever in our new, digital age. Though companies have been transitioning to the cloud for a while now, the need to innovate and scale has accelerated since 2020. Companies have discovered that UCaaS isn’t just excellent for saving money and time – it’s crucial for business continuity.
Avaya, one of the market leaders in the communication landscape, joined forces with cloud innovators RingCentral on the sensational Avaya Cloud Office solution. This cloud-focused offering ensures businesses of all sizes can quickly and easily make the migration into a cloud environment, leveraging all the benefits of amazing audio quality and scalability.
Here’s what you need to know about Avaya Cloud Office.
Avaya Cloud Office Review: Features
Avaya Cloud Office is an all-in-one UCaaS solution from Avaya, by RingCentral. The solution is available as a standard kit or a solution designed specifically for the Education industry. Avaya Cloud Office by RingCentral brings the telephony and collaboration functionality you need to your employees wherever they are.
The global offering supports staff members in chatting, meeting, and calling wherever they are, from a range of devices. Access to everything from file sharing to task management and app integrations in the same environment makes day-to-day conversations more intuitive than ever. Features of Avaya Cloud Office powered by RingCentral include:
- Inbound and outbound minute packages
- Mobile and desktop applications
- Document sharing and screen sharing
- Team messaging
- Call logs and on-demand call recording
- 24/7 customer support
- Video meetings with up to 100 participants
- Internet fax
- Unlimited audio conferencing
- Up to 24-hour meeting durations
- Popular integrations with tools like Slack, G-Suite, Office 365, and Salesforce
- Single-sign-on
- Multi-side administration and management
- Up to 8-digit extensions with site codes
- Custom roles and permissions
- Advanced call handling with barge and whisper functions
- Industry specific integrations
- Developer platform and custom integrations
- Device status reports and alerts
Avaya Cloud Office comes in a range of package options so companies can choose the functionality most important to them. More advanced feature sets offer access to a wide range of new capabilities, including the ability to create and implement your own integrations with the Avaya developer toolkit and RingCentral app marketplace.
Avaya Cloud Office Review: Benefits
Avaya’s Cloud Office solution with RingCentral promises to support companies in the new age of work, allowing teams communicate in the way that makes sense for them. You can bring your UCaaS environment together with leading integrations like Google Drive and Salesforce and still leverage the exceptional accessibility and global presence of Avaya. Benefits of the award-winning Avaya Cloud Office experience include:
- Flexibility: Aside from a range of package options and the opportunity to scale however you choose, Avaya’s Cloud Office solution comes with a range of available add-ons, like additional local and toll-free numbers, Global Office connections, International Numbers, Cloud Office Rooms, IP Desktop phones and Conference phones. You can really develop your entire UCaaS solution within the same Avaya ecosystem
- Powerful performance: RingCentral and Avaya work together to bring companies a convenient and accessible UCaaS environment which doesn’t compromise on reliability. Market-leading UCaaS connectivity and reliability ensure you won’t miss out on essential calls crucial to your company’s growth. You can even access advanced call handling features within your UCaaS environment, like whisper and barge functionality
- Integrations and add-ons: Within the RingCentral app store for Avaya Cloud Office, users can easily access and integrate more than 100 connections with other apps, including leading solutions like G-Suite, Salesforce, and Zendesk. There’s also developer access available for those willing to invest more into the perfect custom UCaaS environment. This means you can create your own custom apps and integrations
- Advanced security and control: Build a UCaaS environment around peace of mind with device status reports and alerts, real-time analytics and insights, exceptional call monitoring, and a host of other features. Users can access things like single-sign-on, multi-side administration and management, and even call recording tools for analytic and compliance purposes. Quality of service reports help you to keep track of your meeting quality too
- Industry-Specific Support: Part of what makes the Avaya Cloud Office experience impressive is the excellent customer service. Industry-specific integrations and builds allow users to develop the system that makes the most sense to their needs. 24×7 support ensures there’s always someone on hand to answer your questions. You can even get call log reports for compliance requirements and implementation or training help
Who needs Avaya Cloud Office?
Avaya Cloud Office powered by RingCentral is a comprehensive UCaaS solution ideal for the modern age of work. With unique integrations available to suit any industry, and a range of customisations to choose from, this service can adapt to any company’s needs. Built-in features include everything from high-definition reliable voice to team messaging and document sharing, call management, administration, and more.
Avaya and RingCentral make it quick and easy to transition into the cloud with your UCaaS solution. There’s a range of packages to choose from and various advanced features to explore, like video meetings, multi-level auto attendants, call recording, global number access, call monitoring and multi-site administration. Access to developer platform technology also means that you can adapt various parts of your UCaaS environment to suit you.
Avaya Cloud Office Verdict
Avaya Cloud Office combines the best of RingCentral UCaaS functionality with Avaya’s incredible customer service, IP phones, training, and global presence. With the Avaya Cloud Office experiences, companies can quickly and easily enhance their digital transformation strategy. Customisable packages ensure that you get the functionality that suits not just your budget but your vision too.
The Avaya Cloud Office environment is simple, accessible, and easy to adopt on a massive scale, with plenty of space for scalability as companies evolve in the years to come. This fantastic solution demonstrates the true power of the collaboration of RingCentral and Avaya.
