As the crowds wind down in San Francisco, it’s the perfect opportunity to reflect on the key announcements we’ve heard from RingCentral over the last few days. It’s been a hectic few days full of more technical sessions than ever and some great insight from guest speakers such as Reshma Saujani, Girls Who Code and Malcolm Gladwell, The Tipping Point, Blink and Outliers.
Here’s a rundown of the key announcements for customers that couldn’t make the conference, or perhaps didn’t get a chance to attend every session they planned to.
Dimelo becomes RingCentral Engage
Following the acquisition of Dimelo, RingCentral confirmed the formal launch of RingCentral Engage. The Dimelo product naturally becomes an integral part of the product suite with its digital customer experience capabilities. Multiple demos, integrating into voice, video, messaging and social media, were displayed throughout the conference.
For more on how Dimelo, now RingCentral Engage, including exclusive insight from VP and Managing Director of RingCentral EMEA, Sahil Rekhi, you can check out our run down of the new core element to the portfolio.
Three pronged mobile app
With a key theme on day one that of unifying employee engagement and customer engagement, the new unified mobile app features all of voice, video and team messaging within one unique interface. Recognising today’s modern worker uses an average of four communications apps and 66 percent of them want a single communications platform, RingCentral are pioneering the business communication experience by wrapping all mediums into one unified experience.
As well as wrapping the peer to peer functionalities together, the meeting experience is baked into the app. Associated voice, video and messaging benefits are joined by users being able to schedule and join video and screen sharing meetings using a one-touch-to-join approach.
AI voice analytics
RingCentral annoinced their new conversational intelligence features thanks to their partnerships with Gong.io, ThetaLake, and Velvetech.
Key features include:
- Smart Transcription: keywords, sentiments and call and recordings (voice and video) are included alongside a smart transcript after the call
- Real Time Transcription: prompts to aid sales closure and customer resolution appear on agent screens in real time
- Keyword Search: navigate to the precise part of the call where keywords are mentioned, reducing search time and resource
Recognising the maturing market for voice analytics and requirement for a two-way street between development community and service provider, David Lee, VP of Platform Product at RingCentral said:
“Investing in an open platform really pays off. Working with our customers, and even non-customers – just developers that log in with a phone number in the sandbox, helps RingCentral be at the centre of momentum”.
You can view the full demo of the voice analytics capabilities in this case study with Insureon. Insureon have been benefiting from the platform for the last year.
Golden State Warriors and RingCentral
RingCentral announced they will become the Official Enterprise Cloud Communications Partner for the Warriors and a Founding Partner of Chase Center. The Chase Center is a state-of-the-art sports and entertainment complex being built in San Francisco’s Mission Bay neighbourhood, due to complete in September of 2019.
Warriors CEO, Joe Jacob, commented in a press release about the RingCentral partnership:
“RingCentral has been a tremendous partner of ours for the past four years and we’re looking forward to continuing that relationship as we open Chase Center less than a year from now”.
