Leading provider of cloud-optimised communications solutions, Dialogic, is now partnering with Epsilon, a cloud-centric connectivity and comms network service provider. The collaboration has been established to launch a new, hosted carrier-class and fully managed UCaaS platform built on the back of the award-winning BUZZ platform for Unified Communications from Dialogic.
Dialogic BUZZ is a disruptor in the business communications space, offering an enhanced platform companies can use to address conferencing, collaboration and calling and an API-driven extensible architecture which allows for the rapid integration of IoT and AI technologies. This combination of solutions ensures the easy incorporation of advanced features like call transcription, chatbots, workflow automation, intent analysis, fraud detection and more. The availability of this powerful UCaaS functionality allows service providers and channel partners to provide carrier-class enhanced UCaaS to end customers.
The Next Level in a Long-Term Relationship
According to the CEO and President of Dialogic, Bill Crank, Dialogic and Epsilon have a long-standing relationship. Today, the companies are looking forward to working together to create the BUZZ UCaaS platform, and leverage the global reach that Epsilon enjoys for its on-demand Infiny connectivity platform.
Epsilon will be hosting the BUZZ UCaaS platform by Dialogic in its global co-location tier-3 facilities, while simultaneously delivering connectivity to enterprises through global connectivity service solutions. Customers of Dialogic BUZZ will gain access to the Epsilon intelligent communications and intelligence services, including the Ethernet Data Centre interconnection. Support will also be given for direct connectivity to leading cloud and internet exchanges, hybrid SD-WAN, and a comprehensive portfolio of enterprise-grade SIP trunking, porting, inbound, and termination services.
Epsilon’s global network is currently in place across 100 of the world’s most impressive data centre hubs, providing direct connectivity to hundreds of internet exchanges, cloud services, and network service providers.
Taking Advantage of the UCaaS Market
According to the CEO of Epsilon, Jerzy Szlosarek, Epsilon is thrilled to be working alongside Dialogic to deliver on their shared vision to use an API-driven framework and cloud-centric software to ensure competitive UCaaS offerings for partners. People using the BUZZ UCaaS service will be able to enjoy the powerful features of the Dialogic platform, along with access to the carrier-grade network through Epsilon’s Infiny SDN platform.
Currently, UCaaS is one of the most compelling markets in the communication industry. The connection of Infiny by Epsilon and Dialogic BUZZ will give channel partners and service providers a way to keep up with demands through an unparalleled selection of UC tools combined with high-performance connectivity.
