Flexible, ready-to-go direct routing for Microsoft Teams
Microsoft’s journey to a leadership position in the UCaaS landscape has involved a range of crucial partnerships and collaborations. Though Microsoft’s team is always willing to innovate in the latest tools and technology for users, the company also knows when to stay flexible, and play nicely with other brands.
Microsoft Teams direct routing was one of the first examples of Microsoft’s commitment to providing companies with flexibility as they moved communications into the cloud. With direct routing, organisations could maintain relationships with their existing communication providers, while leveraging the benefits of Microsoft Teams as a central collaboration hub.
Now, Operator Connect offers another alternative for those who’d prefer to choose their own communication strategy. The Operator Connect solution in the Teams Operator Console allows users to directly configure calling services from a host of top providers, like BT, T-Mobile, Verizon, and more. Here’s what you need to know about Operator Connect.
Microsoft Operator Connect is a tool providing operators with deeper integration into the Teams platform. Operators can provide customers with a simplified and enhanced Teams phone experience, delivered by companies who can maintain parity with Microsoft’s collaborative offerings. Through this carefully constructed partnership, Microsoft and modern operators can work together to deliver the comprehensive communication ecosystem businesses need.
With operator connect, you can choose your own PSTN carrier for Microsoft Teams, similar to direct routing. Companies can access a fully managed service through Operator Connect, where IT groups gain access to an admin environment for provisioning numbers and technology. Features include:
Rather than having to implement a direct routing solution with SBCs and PowerShell commands, Operator Connect allows companies to access as-a-service telephony within the Microsoft ecosystem. The setup is quick and simple, so operators can get companies up and running in minutes.
For partners, Operator Connect allows for quick and simple scaling of a direct routing service, so vendors can deliver pure, cloud-managed solutions to customers. For end-users, the operator connect offering means businesses can get a simple programmatic solution for operator-provided calling, with access to all kinds of unique features through APIs.
Microsoft Operator Connect essentially takes the already-popular direct routing solution for Microsoft Teams to the next level, by removing the need for Powershell complications and SBC management. There’s no need for any additional infrastructure, because the Microsoft Phone System service provides the PBX service. The solution is fully hosted by Microsoft and the service provider partners. Microsoft also works closely with its telephony providers to supply technical support with SLA promises, and assistance. Benefits include:
If you’re looking for an easy way to enhance your communication strategy by moving your entire ecosystem into Microsoft Teams, Operator Connect is a great solution. You can access the flexible and scalable calling plans that are right for you, without being restricted by Microsoft’s own calling plans. What’s more, you get to maintain your existing provider, and any benefits that come with them.
Operator Connect gives you the opportunity to access flexible Microsoft Teams UCaaS like never before. Going far beyond the basics of direct routing, Microsoft Operating Connect makes accessing amazing communication features quick and easy, with support for fully managed services from your preferred vendor. High-quality security, amazing reliability, and access to data sharing APIs means there’s no limitations to your digital transformation strategy.
With a wide range of operator providers already signed up for Microsoft’s partnership program, there’s nothing stopping today’s companies from discovering the enhanced reliability, reduced costs, and simplified management of an Operator Connect ecosystem.
Microsoft Operator Connect is the ultimate solution for companies keen to access Microsoft UCaaS, without being restricted by the Microsoft Business Phone system plans. If you want to bring all of your communication and collaboration requirements into Microsoft, but you don’t want to deal with your own SBCs, or managing technology on your site, Operator Connect is the tool for you.
With Operator Connect, Microsoft Teams customers can get a fully managed service, where all the complicated stuff is handled for them. This means you can focus on building your business with access to some of the best communication and collaboration functionality in the world.