RingCentral is off to a “very promising start” migrating Mitel customers over to its own UCaaS solution, according to CEO Vlad Schmunis.
The pair announced a partnership at the end of last year, making RingCentral the “preferred UCaaS partner” for Mitel. RingCentral has since set about migrating Mitel’s 35 million UC users to its platform.
Schmunis said that RingCentral has already won contracts valued in the seven digits as part of the Mitel alliance, attributing this in part to its work with channel partners.
RingCentral COO Mo Kitibeh said one contract with a financial services firm comprised 7,500 users and 400 contact centre agents in a combined UCaaS-CCaaS deal.
Kitibeh said that the Mitel partnership is different from others that RingCentral has secured – with Avaya and Atos, for example – which means it got out of the gates quicker.
“One key difference here is there is no co-branding,” he explained.
“We were able to immediately begin enabling the channel and the go-to-market motion.
“The Mitel team and myself are spending multiple hours together every week trying to accelerate our growth in continuing to enable their channel partners for success with the RingCentral products.”
RingCentral executives were speaking on an earnings call as the vendor reported its quarterly numbers, with sales in the final quarter of 2021 rising 34 percent year on year to $448m.
The vendor said its channel business grew to annualised recurring revenue of $684m, up 47 percent year on year.
Teams Drives Growth
RingCentral also contributed its strong performance to continued growth in its integration with Microsoft Teams.
Execs revealed a deal with Utah-based Brigham Young University with 15,000, with RingCentral’s embedded Teams dialler being the differentiator that secured the contract.
“We provided the customer with the advanced call handling and SMS that they required all in an easy-to-use interface with high reliability,” Kitibeh said.
“What I loved about this win is that it wasn’t just about UCaaS; the customer also chose us to provide a tightly integrated contact centre implementation.”
