Microsoft will provide a 'simple' way to enable PSTN calls in Teams
Microsoft has announced Operator Connect at Ignite 2021, allowing businesses to directly enable PSTN calling from their existing carriers in Teams.
The service will enter private preview in Q2 with a handful of carriers (or operators, as Microsoft refers to them) who will manage the service: BT, Deutsche Telekom, Intrado, NTT, Nuwave, Orange Business Services, Pure IP, Rogers, Swisscom, TATA, Telenor, and Verizon.
Microsoft said the service is “a new way for customers to simply and quickly enable PSTN calling for Teams, using services from non-Microsoft telephony operators”.
The vendor added that Operator Connect unlocks several benefits:
Microsoft said the service is simple to use, with admins able to open the “Operators” tab in Teams Admin Center, which will present a list of the carriers available for selection.
Admins can then select their preferred provider and acquire phone numbers from the carrier.
Microsoft also announced Operator Connect Conferencing which adds the ability to bring PSTN numbers into PSTN conferencing.
This comes with another set of benefits for customers:
Operator Connect Conferencing will also enter private preview next quarter with initial partners BT, Deutsche Telekom, Intrado, NTT, Orange Business Services and Telenor.
Adding to the Operator Connect news, Microsoft revealed that Teams Calling Plans will be expanded to eight new markets, starting in April and completing by the end of June.
These markets are New Zealand, Singapore, Romania, Czech Republic, Hungary, Finland, Norway, and Slovakia.
Teams Calling plans will be available in 26 markets globally by the time this latest rollout is completed.