Windstream Enterprise has upgraded its Voice over IP (VoIP) platform to Azure to enhance its value for customers.
Windstream's VoIP service, Dynamic IP, will fully migrate to Azure for Operators clustered Call Feature Server (cCFS). The upgrade will provide Windstream's Dynamic IP customers greater reliability, access to new communications and integrated data and voice features to support their organizations, and a more refined portal for delivering a consistently positive user experience.
Austin Herrington, Vice President, Product Management at Windstream, said:
Cloud-ready voice and data integrations are essential for almost all businesses operating in our hybrid workplace and always-on world. Our cost-effective, scalable VoIP and UC solutions give customers all the features they want, along with ironclad security and reliability. By aligning with technology providers like Microsoft, we can keep our customers moving toward their goals by helping them get out from underneath burdensome legacy technology."
The integration between Azure for Operators offerings and Windstream's platform is already available for Windstream customers, enabling smooth collaboration across both voice and data solutions. Banking, education, retailers, government and healthcare providers are among the industries using Windstream's range of software solutions. This includes cybersecurity, such as Windstream's Secure Access Security Edge (SASE) and Security Service Edge (SSE) offerings.
Art Nichols, Chief Technology Officer at Windstream, commented that the migration ensures customers are on the most advanced technology to "unlock their own revenue and profitability potential".
This Azure collaboration builds upon Windstream's Dynamic IP solution, which supports multiple call paths — including analog, SIP turning and PRI — and allows users to leverage their existing network infrastructure with flexible bandwidth. This process involves multiple levels of redundancies, enabling businesses to run smoothly and prevent unplanned downtime via network outages, human or system errors, or cyber threats.
The solution also integrates with Windstream's WE Connect customer portal, so customers can manage their network and communications needs, data and assets within a single-pane-of-glass view.
