Windstream Upgrades VoIP Platform to Azure

This upgrade offers customers greater reliability, access to new communications and integrated data and voice features to support their businesses

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Windstream Enhances CX by Migrating VoIP Platform to Azure
Unified CommunicationsLatest News

Published: May 4, 2023

Kieran Devlin

Windstream Enterprise has upgraded its Voice over IP (VoIP) platform to Azure to enhance its value for customers.

Windstream’s VoIP service, Dynamic IP, will fully migrate to Azure for Operators clustered Call Feature Server (cCFS). The upgrade will provide Windstream’s Dynamic IP customers greater reliability, access to new communications and integrated data and voice features to support their organizations, and a more refined portal for delivering a consistently positive user experience.

Austin Herrington, Vice President, Product Management at Windstream, said:

Cloud-ready voice and data integrations are essential for almost all businesses operating in our hybrid workplace and always-on world. Our cost-effective, scalable VoIP and UC solutions give customers all the features they want, along with ironclad security and reliability. By aligning with technology providers like Microsoft, we can keep our customers moving toward their goals by helping them get out from underneath burdensome legacy technology.”

The integration between Azure for Operators offerings and Windstream’s platform is already available for Windstream customers,  enabling smooth collaboration across both voice and data solutions. Banking, education, retailers, government and healthcare providers are among the industries using Windstream’s range of software solutions. This includes cybersecurity, such as Windstream’s Secure Access Security Edge (SASE) and Security Service Edge (SSE) offerings.

Art Nichols, Chief Technology Officer at Windstream, commented that the migration ensures customers are on the most advanced technology to “unlock their own revenue and profitability potential”.

This Azure collaboration builds upon Windstream’s Dynamic IP solution, which supports multiple call paths — including analog, SIP turning and PRI — and allows users to leverage their existing network infrastructure with flexible bandwidth. This process involves multiple levels of redundancies, enabling businesses to run smoothly and prevent unplanned downtime via network outages, human or system errors, or cyber threats.

The solution also integrates with Windstream’s WE Connect customer portal, so customers can manage their network and communications needs, data and assets within a single-pane-of-glass view.

Tad Brockway, Corporate Vice President, Microsoft Azure for Operators, added: “By using the Microsoft Azure for Operators clustered Call Feature Server to underpin its VoIP and UC solutions, Windstream Enterprise is demonstrating its commitment to extending customers a flexible, secure, and modern suite of carrier grade communications solutions.”

Further Windstream Expansion After a Lively 2022

The Azure VoIP upgrade marks another major collaboration for Windstream after a series of collaborations and product launches last year.

Windstream expanded its OfficeSuite UC platform into Europe and Asia Pacific, numbering a total of 16 countries. Clients based in the U.S. with operations in Europe and Asia could use WE Connect’s desktop and mobile apps, administrative control, and communication tools.

Windstream also integrated Teams into its UC solutions to process Teams calling via desktop, tablet and mobile devices. Integrating Teams enabled Windstream users to access the Microsoft platform’s advanced telephony tools via Windstream’s own solutions, such as OfficeSuite UC.

Nichols also spoke with UC Today about how Windstream’s SASE solution improves user experience.

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