Vonage UCaaS Review: VBC from Vonage

As companies continue to adapt to an increasingly digital environment for communications, UCaaS investments are ramping up. Unified Communication as a Service offers organisations a convenient way to future-proof their investments, and keep teams connected.  

Everywhere you look, well-known companies in communication are introducing UCaaS packages to help streamline the transition into the cloud. Vonage, a market-leader in CPaaS, communication tools, and contact centre technology, is just one great example. 

The Vonage Business Communications (VBC) platform is an all-on-one cloud environment for activating conversations across messaging, voice, and video. With exceptional Quality of Service and ease of use bundled into one solution, Vonage promises a powerful investment for companies interested in UCaaS. Here’s what you need to know about VBC. 

Vonage UCaaS Review: VBC Features 

The versatile Vonage VBC environment combines crucial voice technology, like call flip and virtual receptionist, with video collaboration to keep teams connected. Ready to help you keep track of important contacts, schedule meetings on the fly, and prioritize excellent communication quality, Vonage is packed with features for the modern business. 

The Vonage VBC environment comes with SD-WAN technology built-in, to improve bandwidth prioritization, reduce congestion and enhance performance. There’s also access to a version of VBC specifically for Microsoft Teams, in case you’re looking to build on your Teams solution with carrier-grade voice. Features of Vonage UCaaS include: 

Vonage Voice: 

• Quick-and-easy setup with remote provisioning 
• Desktop and mobile apps for all employees 
• Find-me, follow-me 
• Call forwarding, flip, and park 
• Call routing for desk and mobile phones 
• Voicemail to email 
• Virtual voicemail and visual voicemail 
• Call monitoring and call announcements 
• Vonage call groups and conference bridge 
• Call screening and hold 
• Do not disturb and busy lamp field 
• Call logs and recording 
• Call queue and call waiting 
• HD voice 
• Receptionist console 
• Shared line appearance  
• Simultaneous ring 
• Custom call tagging 
• Call-ID 
• Call blocking 
• Main company number 
• Admin portal and user portal 
• Smart numbers with programming features 
• Virtual receptionist and mailbox 

Video collaboration and meetings 

• Desktop and mobile video and audio meetings 
• Chat with presence features 
• Webinars and training for up to 100 attendees 
• Record and share meetings 
• Calendar integrations 
• Direct solution for Microsoft Teams 
• Dedicated dial-in numbers 
• Meeting locking and controls 
• Enable/disable video 

Vonage Smart WAN 

• Bandwidth prioritization 
• Redundancy 
• Congestion prevention 
• Firewall optimization 
• Full encryption 
• Performance statistics 
• Smart monitoring of over 2,000 application routes 
• Quality of service management 
• Global enterprise support 

Vonage UCaaS Review: Benefits 

Built to empower modern companies and their employees, the Vonage UCaaS environment is a flexible and scalable ecosystem. Access to smart numbers allows organisations to access features like programmatic call routing, real-time transcription, and third-party integrations, as well as custom workflows. Access to CCaaS technology even means you can combine UCaaS and CCaaS in the same place.  

Vonage UCaaS makes building the perfect communications stack easy, with endless simple integrations, APIs, and CPaaS solutions for customisation. Companies can also connect their UCaaS system to a range of leading hardware solutions from top providers. Benefits of Vonage UCaaS (VBC) include: 

• Comprehensive global calling: Access an amazing calling solution built to suit all kinds of companies. The Vonage Business Calling solution is a feature-rich environment offering everything from local and geographic numbers to call monitoring, recording, compliance features, and click-to-dial. The comprehensive environment can scale to suit the needs of any business, and even link with your CCaaS environment 
• Simple collaboration: Bring your team members closer together with a meeting environment built for the hybrid world. Anyone can communicate and connect across mobile and desktop app, with voice and video. There’s training and webinar support, recording to help you share meetings, and integrations with calendars. You can even build Vonage functionality into Microsoft Teams.  
• Smart WAN: The SD-WAN solution from Vonage is incredible at helping companies to get the most out of their communications. Bandwidth prioritisation, firewall tools, performance statistics, and congestion prevention all work together to power up your business. Companies can also access helpful tools for encrypting their communications strategies. Redundancy features prevent you from missing out on crucial conversations. 
• Intelligent features: Tools like Smart numbers with programmatic call routing and custom workflows give businesses more space to leverage the future of digital transformation. You can access chatbots, real-time transcription tools, in-depth AI reporting systems, and more. An intelligent range of available add-ons and APIs also makes it easy to transform your business even further. Vonage also offers excellent tools for intelligence in the contact centre. 

• Exceptional insights: Vonage helps companies see behind the scenes of their communication efforts, with insights and analytics enhanced by intelligent technology. For an even better end-to-end view of the organisation, companies can combine their UCaaS environment with Vonage CCaaS functionality, and implement a range of integrations too.  

Offering a flexible and scalable UCaaS environment means Vonage can appeal to companies of all sizes and backgrounds. Extensive integrations, flexible pricing, and excellent customer service makes it quick and simple for brands to abandon their one-size-fits-call communication strategy for something more bespoke.  

Vonage UCaaS VBC Verdict 

Vonage Business Communications gives companies something new from their communications stack. Flexible, scalable, and infinitely customisable, the UCaaS environment is built for an ever-changing company. There are plans to suit all kinds of companies, large and small.  

As businesses continue their quest towards digital transformation and innovation, Vonage ensures you’ll always be able to adapt and transform your communication strategy to suit your team. Employees can stay connected across various devices, while companies preserve service quality with call continuity and routing features. 

One feature making Vonage UCaaS particularly compelling to the modern business is how easily it can integrate with the CCaaS environment. Vonage makes it simple to discover the benefits of a single pane-of-glass environment, with aligned contact centre and UC technology in the same ecosystem.