CallTower has announced that it has expanded its Operator Connect for Microsoft Teams solution in the LATAM and APAC regions.
CallTower has broadened its Operator Connect coverage to businesses across 27 countries, which it says affirms its ability to support seamless communication for global organisations. With this expansion into LATAM and APAC, CallTower states it is building on its established presence in the US, Canada, and EMEA.
William Rubio, Chief Revenue Officer at CallTower, said:
Expanding our Operator Connect service to cover more countries enhances our ability to support multinational clients with the connectivity they need in today’s globalized business landscape. Our aim is to take Operator Connect for Microsoft Teams to the next level. We want to provide an unmatched, scalable solution that enables companies to enhance collaboration, drive productivity, and reach new heights in global communications.”
CallTower Operator Connect is now available in a wide range of locations, including Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Germany, France, Finland, Greece, Hungary, Ireland, Israel, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
CallTower stresses this thorough expansion highlights its dedication to meeting the increasing demands of global enterprises by providing reliable, fully integrated Teams calling solutions.
Operator Connect for Microsoft Teams aims to provide companies with an intuitive method for integrating PSTN calling into Microsoft Teams while taking advantage of CallTower’s dedicated customer support and expert guidance.
By utilising CallTower Operator Connect, the company says that clients can access a streamlined solution that eliminates the complexities associated with third-party providers. This approach aspires to ensure a simplified experience, delivering full functionality and reliability without added complications.
What Else Has CallTower Been Up To Recently?
In September, CallTower and Nuvias UC partnered to distribute advanced cloud communications solutions across the EMEA.
Nuvias UC, a prominent wholesale technology distributor, provides CallTower with an opportunity to capitalise on its extensive EMEA market presence and expertise. This partnership aims to strengthen CallTower’s global footprint and drive revenue growth.
CallTower emphasised that this collaboration marks a significant strategic milestone in its EMEA go-to-market strategy. By partnering with Nuvias UC, CallTower sought to equip Nuvias UC channels with global voice capabilities on cutting-edge industry platforms, enhancing their service offerings and expanding their market reach.
Meanwhile, in August, CallTower partnered with Tollring on its Analytics 365 solution designed specifically for Microsoft Teams to “revolutionise” call data insights.
CallTower outlined that Analytics 365 offers essential features designed to optimise company communications by harnessing real-time data insights. These insights provide critical analytics, enabling businesses to monitor performance and boost staff productivity, skill development, and overall operational efficiency. Customisable wallboards also allow teams to track call queues effectively, ensuring service level targets are achieved in line with business goals.
