Healthcare in 2025 looks very different from even just a few years ago. Hospitals are adopting virtual nursing at scale, patients expect on-demand consultations, and staff are increasingly mobile.
Behind the scenes, cybersecurity threats are mounting, and regulatory pressure is only intensifying. For hospital CIOs, CTOs and digital transformation leaders, fragmented, outdated communication systems are simply no longer fit for purpose.
Unified communications (UC) platforms aspire to provide a single, secure ecosystem for voice, video, messaging, collaboration, and data sharing, connecting frontline staff, back-office teams, remote specialists, and even patients. However, choosing the right UC platform in healthcare settings isn’t just about the tech. It’s a high-stakes strategic decision directly affecting care delivery, compliance, operational efficiency, and clinician wellbeing.
So, which platforms are leading the charge in 2025, and how do they stack up for hospitals and healthcare organisations?
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The Communication Challenges Facing Hospitals in 2025
The pressure on healthcare IT infrastructure has never been greater. Hospitals operate in a hybrid world, where clinical staff work both on-site and remotely, and patient interactions encompass physical, virtual, and asynchronous touchpoints. This makes seamless, secure comms absolutely mission-critical.
Yet many hospitals are still hamstrung by outmoded legacy systems, siloed platforms, and time-intensive manual workarounds. Clinicians waste time toggling between apps or repeating information. Nurses rely on pagers or unsecured personal devices. And when seconds count, whether during patient handoffs, medical emergencies, or coordination with off-site specialists, delays can be dangerous.
Meanwhile, cybersecurity threats are becoming increasingly sophisticated and frequent. In 2024, ransomware attacks disrupted several major hospital systems, prompting global regulators to tighten expectations. In the US, the Department of Health and Human Services proposed new hospital cybersecurity mandates, covering everything from multifactor authentication to incident response planning. The UK’s NHS and similar bodies across Europe are following suit.
This snowballs into an urgent need for UC platforms that are secure, compliant, interoperable, and above all, explicitly designed for the realities of modern healthcare.
What to Look for in a Healthcare-Ready UC Platform
Not all UC platforms are created equal, and healthcare is arguably the most demanding workplace environment. The ideal platform for a hospital or health organisation in 2025 must tick several strategic boxes.
First and foremost is security. The platform must meet or exceed industry standards for data protection, including HIPAA in the US, GDPR in Europe, and national frameworks elsewhere. The likes of end-to-end encryption, access controls, audit trails, and device management are non-negotiables.
Seamless integration with clinical systems is also vital. Hospitals need UC platforms that connect smoothly with electronic health records (EHRs), patient engagement tools, nurse call systems and scheduling software. Efficient and painless interoperability enables faster, safer, more coordinated care.
Scalability and reliability are equally critical. Can the platform support large-scale virtual wards, multisite operations, and 24/7 communication without latency or downtime? Can it adapt as care models evolve?
Finally, user experience matters tremendously. Clinicians are often overburdened and burned out. Any UC solution must be intuitive, low-friction, and fundamentally enhance their workflow. Bonus points, too, if it features AI-driven tools that help automate admin and documentation.
Microsoft Teams as The Enterprise Workhorse, Reinvented for Healthcare
Microsoft Teams continues to dominate in the enterprise space, and it’s making significant inroads in healthcare. In the UK, it’s embedded across the NHS, with usage surging post-pandemic. Thanks to streamlined communication and reduced duplication, Teams was credited with saving NHS staff more than two million hours of clinical time by the end of 2021.
Teams’ tight integration with Microsoft 365, Azure and key electronic health record (EHR) platforms like Epic and Cerner gives it a strong competitive edge. Clinicians can launch video consults directly from a patient record, coordinate shift handovers via secure chat, and use Teams Rooms to power smart inpatient communication.
The rollout of Microsoft Copilot, its flagship AI assistant that transcribes meetings, drafts messages and summarises calls, introduces new value for time-strapped staff. Teams also supports shared device mode, allowing for secure, role-based access for nurses using ward-based tablets or phones.
The downside? Teams can be heavy on IT management, particularly in larger trusts or systems with complex legacy stacks. Integration outside the Microsoft ecosystem can also be trickier. But for hospitals already invested in Microsoft, it’s a compelling, compliant and increasingly healthcare-savvy option.
RingCentral is Purpose-Built for Healthcare Efficiency
RingCentral has carved out a strong niche in healthcare by focusing on integration, automation and uptime. In 2025, its cloud-based UCaaS platform is widely adopted by health systems looking to modernise quickly without overhauling infrastructure.
One of RingCentral’s strongest selling points is its native integration with leading EHR systems, especially Epic and Cerner. Clinicians can place or receive calls, send secure messages, and access patient context all from a single interface. For care teams, this reduces friction and refines continuity.
RingCentral also offers AI-driven features and tools that transcribe calls, generate summaries, and even surface patient insights in real time. Its analytics dashboards give IT leaders visibility into usage trends and compliance status across sites.
However, while RingCentral scores well on performance and ease of deployment, it can be expensive, especially for large networks scaling across multiple hospitals. Some IT teams report initial onboarding complexity, though support has improved significantly in the past year or so.
Zoom Workplace for Clinicians Makes Virtual Care Seamless
Zoom made its mark in healthcare during the pandemic, but in 2025, it’s evolved beyond video conferencing into a more holistic collaboration platform. Zoom’s Healthcare offerings now include a dedicated clinician workspace, smart scheduling, and AI Companion features that reduce note-taking and admin.
The platform is explicitly designed with virtual consultations in mind. It offers end-to-end encryption, BAA compliance, and features like waiting rooms and on-call routing that support safe and streamlined telehealth workflows. Zoom has also notably deepened its integrations with EHRs, though it potentially still lags behind Microsoft and RingCentral in this area.
Zoom’s biggest strengths are its user-friendliness and scalability. Staff across disciplines and age groups tend to adopt it quickly, which reduces training costs. For rural or specialist hospitals offering remote consults, it’s an especially natural fit.
Cisco Webex Stands Out as a Secure Collaboration Ecosystem for Hospitals
Cisco’s Webex platform has discreetly become a healthcare powerhouse, thanks to its enterprise-grade security, reliability, and breadth of features. In 2025, Webex is gaining traction among hospitals seeking end-to-end collaboration tools that don’t compromise on control.
Webex’s integration with EHRs via its Instant Connect feature is a standout. It allows care teams to initiate secure video consults with patients directly from the record, with no apps to download and no IT hurdles. Webex Contact Center also supports patient access teams with intelligent routing and voice AI.
Webex particularly excels in environments where a digital front door strategy is key, such as where large systems centre around omnichannel patient engagement and smart triage. Its AI transcription, real-time translation, and workflow automation tools add a layer of intelligence to daily interactions.
However, Webex might potentially be overkill for smaller hospitals or teams focused solely on basic UC features. Some healthcare IT leaders also report that some upfront configuration is required to maximise its capabilities. But for organisations that value control, customisation and compliance, Webex is a serious contender.
The Strategic Imperative for Smarter Communication in Healthcare
The days of relying on erratic communication systems in hospitals are over. In 2025, sophisticated UC has grown into a clinical, operational and strategic necessity. The right platform can elevate care coordination, reduce clinician burnout, streamline workflows, and boost patient satisfaction.
Whether you’re drawn to Microsoft Teams’ enterprise clout, RingCentral’s clinical integrations, Zoom’s virtual care intuitiveness, or Webex’s security and scope, what matters most is careful alignment with your organisation’s goals and needs.
