Communications, data centre and cloud solutions provider, Node4, has now announced the arrival of its new suite for Unified Communications and Collaboration products. N4Engage is designed to help Node4 better serve its customers in this sector, as well as enhancing the market potential of various new technologies.
As industry figures continue to quote a market size projected to bypass £45 billion by 2025, Node4 is using its extensive experience in the industry to respond to emerging customer requirements in the UC&C space. According to the Director of N4Engage, Richard Buxton, the team wanted to create a division that’s specifically driven by customer needs. The significant shift towards collaboration tools and cloud computing has driven unprecedented new demand that Node4 is responding to with N4Engage.
A Simple and Effective Collaboration Suite
The collaboration solutions designed for Node4’s new suite of products are designed to eliminate the complexities associated with planning, building, and managing communication environments. The system ensures that operations can be monitored at all times, to keep businesses running at their highest level of performance.
Node4, working with the best vendors on the market, can offer a broad range of services within N4Engage, which are all maintained and supported by the company’s in-house team, and hosted via a resilient network. With specialists in the industry coming from a host of crucial vertical market sectors, N4Engage aims to offer a deeper understanding of customer demands, so that brands can provide bespoke solutions for each challenge their client might face.
The CEO of Node4, Andrew Gilbert, said that the company firmly believes that its customers need valuable solutions for their business. They don’t just want products any more, they want answers to common problems. By creating a division specialising in UC&C, Node4 believes that it can serve this need.
Listening to Customer Needs
The strategy that Node4 is using for its new collaboration and communication suite has proven to be successful for the company in the past, according to Gilbert. Over the years, the company has listened to customers, making significant investments in the platforms that its clients need.
N4Engage’s selection of compelling tools for team collaboration, video, and voice will provide employees with everything they need to communicate more effectively and efficiently, wherever they’re located. This includes support for the meeting room, desk, or out of the office. Omni-channel contact centres will also be able to provide more efficient and flexible solutions for communication for their customers via telephone, web-chat and social.
