Polycom Hones in on Customer Experience in EMEA & APAC with Andrew Hug
The industry veteran to modernise focus on the regional customer experience with deep technical insights
Polycom is channelling “the voice of the customer” into Polycom’s products and innovation DNA, and to lead this effort, Polycom has promoted Andrew Hug to the role of area sales vice president, systems engineers, EMEA and APAC. In his new role, Andrew will focus on identifying and sharing the unique collaboration and communication needs and feedback from the thousands of EMEA and APAC customers with the Polycom engineering team.
Andrew will lead the charge on providing customer insights, analysing customer feedback, applying international best practices for product innovation, and enabling more fluid cross-company technical knowledge-sharing. He will report directly to Marco Landi, senior vice president, Asia Pacific, Africa and Europe.
The new role will harness the power of regional customers, both existing and new, to optimise the company’s unified communications solutions. Andrew, and team, will showcase Polycom’s Executive Experience Centres to enable companies to see the power of Polycom’s solutions, such as the Trio Family, RealPresence Group Series, RealPresence Centro, Microsoft Skype Room systems, RealPresence Immersive Studio, and many more.
Andrew is a seasoned industry veteran with extensive experience in the unified communications industry. At Polycom, he was previously responsible for the technical sales consulting and demonstration facilities group across EMEA. He helped establish Polycom’s technical sales consulting function in China, Hong Kong and Singapore back in the days, and was also involved in staff recruitment, customer engagement and partner advisory for the Service Providers. Andrew joined the company in 2001 from Accord where he was the support director covering EMEA & Asia, and was responsible for both pre- and post-sales support.
Marco Landi comments: “I am pleased to have Andrew lead the systems engineering teams for Polycom in EMEA and APAC. The industry is at the cusp of digital revolution and a part of the challenge is to also identify the best practices that enable the two regions to work in coherence. In addition, delivering excellent customer experience is pivotal to our business. Having a strong industry veteran like Andrew means that we can provide a more strategic technology insight to our customers, as well as our partners, in the region.”
About Polycom, Inc.
Polycom helps organisations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with secure video, voice and content solutions from Polycom to increase productivity, speed time to market, provide better customer service, expand education and save lives. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience, the broadest multi-vendor interoperability and unmatched investment protection.