Technology has the power to transform a huge range of different verticals and industries. In the retail space, we’ve seen how IoT and artificial intelligence can improve customer service. In the automotive industry, machine learning is paving the way for autonomous and driverless cars.
Thanks to innovators like ALE, there’s also a place for technology in the healthcare environment – particularly when it comes to hospital and patient communications.
Now that around $12 billion is wasted each year on poor communication in healthcare environments, it’s more important than ever for hospitals and other health providers to re-think their collaboration strategy. ALE’s solutions for healthcare are designed to eliminate problems with nurse and doctor communications, reduce physician time wasted, and improve patient experience.
Through better connectivity and communication solutions, ALE is paving the way for a new generation of healthcare. We spoke to ALE’s Solution marketing manager for healthcare, Patrick Hourtoulle, about the possibilities.
What Kind of Challenges do Healthcare Companies Face?
Today, ALE has a fantastic range of propositions for both the hospital and healthcare environment. According to Patrick, healthcare providers are facing a wide range of different challenges today, including the demand for greater mobility, and the push to empower digital transformation.
Healthcare businesses need to create more productive, predictive and personalised environments for their patient. The only way to reliably accomplish this is to begin by improving the communication and connectivity aspects of the organisation.
ALE is a champion in connectivity, and Patrick told me “It’s our job right now to detect all the opportunities and challenges that healthcare companies face. We want to provide a solution that not only improves the patient experience but supports the professional too.”
With new connectivity and communication solutions, companies will be able to reduce the amount of time they spend simply responding to problems. Brands will be able to offer continuous preventative care and make better decisions about patients based on the information that they collect.
What Kind of Innovations is ALE Offering for Healthcare?
According to Patrick, the hospital of the future will be “smarter” than ever.
“We can create intelligent solutions through connectivity for hospital professionals and patients alike”
“For instance, instead of having customers call a hospital or doctor’s surgery, they can have an application on their phone. Through this app, they can manage their appointment, ask questions with support from a chatbot, and even get notifications when updates are made to their appointment.”
With the same app, doctors could remotely monitor their patients, get answers to questions about their recovery or progress without bringing them into the practice, and even improve the frequency of communication between healthcare teams and their patients.
Because doctors won’t have to spend as much time on the basic interactions that can be handled by a chatbot or AI, they’ll be able to put their knowledge where it counts. In emergencies, the smart and connected hospital will even be able to help hospitals manage patient transformation, streamline the mobilization of teams, and establish temporary triage areas.
Are Healthcare Companies Relying More on Collaboration?
Patrick told me that healthcare companies, just like most organisations today, are beginning to invest more in collaboration strategies. “Internally and externally, they need to stay connected.” It’s not just the people in the team that need to collaborate either, but the processes and things too.
That’s why ALE have developed their Alcatel Lucent RainbowTM system to manage interactions in the healthcare space, and the Rainbow HUB to allow professionals access to other useful applications and tools too. Through Rainbow, doctors and surgeons can keep track of presence status, share scientific documents, plan meetings, and message each other in real-time.
“The Rainbow API also means that companies can embed communication and collaboration tools into the healthcare systems they’re already using. We’re getting more and more requests for innovative technology like this in hospitals. Some healthcare brands are even exploring the potential of wearables for tracking patient information on-the-go. What’s important today is maintaining the links between doctors, patients, and teams.”
With IoT devices and other intelligent solutions built into the customer care experience, professionals will have more time to deliver the exceptional outcomes that their patients need. Patrick was keen to point out that ALE Rainbow connects with the MIoT (Medical IoT) and healthcare ecosystem, too. With collaboration solutions, professionals can work together to find solutions to complex health problems.
How is ALE Investing in Healthcare Artificial Intelligence?
Artificial intelligence is a big part of the evolutionary experiences that ALE is bringing to healthcare. As Patrick told me, “We don’t provide artificial intelligence, but we connect AI tools. The future is all about being smart, connected and informed while maintaining the human aspect too. We want to offer the technology without replacing the doctor.”
Artificial intelligence connections from ALE are designed to provide doctors with the data and insights that they need to make crucial decisions. However, ALE doesn’t want to replace the human experience, as they believe compassion and connections are essential in healthcare.
Instead of using technology and AI to replace doctors, ALE believes in using disruptive tech to empower the workforce.
“We have a vision to add location services to our systems too”
Through connected devices and artificial intelligence, hospitals can now set up location-based services for their people and assets. For instance, a badge provided to a staff member will make it easier to locate them in the hospital. A tag given to a patient will make it easier to track them and monitor information about their condition.
ALE and the Future of Healthcare
ALE is introducing the future of healthcare by focusing on the power of connectivity. They believe that through crucial connections, they can simplify and secure inter-professional discussions, optimise the flow of information in the hospital environment, and better serve patients. Through dedicated apps and wearables, it will even be possible to transmit information to patients so that they can manage their own care, and better use health resources.
ALE’s services are fully compatible with ISO 27001 compliance, and they’re also working on a range of other security standards to make sure that they can be the go-to choice for healthcare companies of the future. Through connected devices, artificial intelligence and more, ALE can pave the way for things like telemedicine, where doctors can use generated data to make more complex diagnoses. The same healthcare companies will be able to monitor patients, track their health, and support them during recovery and illness management.
With ALE and connectivity, the future looks bright for healthcare.
