Contact Centre Vendors

Contact Centre Solutions, Customer Experience and Digital Transformation

Contact Centre Vendors

What is a Contact Centre solution?

Contact Centre solutions and platforms are a set of programmes and services designed specifically to help improve the performance of your agents, increase their efficiency and ensure all callers are given the best level of service they can get on a consistent basis (CX = Customer Experience).

Although the use of AI and chatbot technology is rising in contact centres at a dramatic rate, a recent survey carried out by Sift Ltd, reported that 79% of customers still prefer to contact customer service by phone (real agent not automated), thus finding a solution that can adequately support all channels is of crucial importance.

Fortunately, at present there are many vendors out there offering Contact Centre solutions that can do exactly that and you can use the UC Today reviews section to find a vendor which matches your business most adequately.

Contact Centre Vendors

Here’s a list of internationally recognised vendors in alphabetical order.

  • 8×8
  • Aspect
  • Avaya
  • BroadSoft (now part of Cisco)
  • Cisco
  • Content Guru
  • Enghouse Interactive
  • Five9
  • Genesys
  • InContact (now part of Nice)
  • Interactive Intelligence (now part of Genesys)
  • Mitel
  • NICE
  • NewVoiceMedia (now part of Vonage)
  • RingCentral
  • Serenova
  • ShoreTel (now part of Mitel)
  • Talkdesk
  • Teletech
  • Tollring
  • Unify

 

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