Service Management Software Vendors

Discover the Power of UC Service Management Software

Service Management Software Vendors

What is Service Management Software?

It’s hard to argue with the fact that today’s communication environment is more complicated than ever. As communication environments grow more multi-faceted, many companies find themselves in need of a solution for cohesively managing multiple endpoints and solutions at once: enter the service management software.

The concept of service management started in the IT sector. Teams used to offer to manage IT services and networks on behalf of other organisations to save them time and money on paying for an in-house tech team. Now that communication environments are evolving just as rapidly as any other part of the technology space, comms-based service management software has become increasingly popular.

What Does Service Management Software Do?

Service management software provides companies with a complete end-to-end overview of their communications environment, from their network to the devices their employees use every day. An improved insight into your communication stack means that you can spot the causes of redundancy, quality and availability problems, and fix them quickly.

Service management software even makes it easier to deploy and update new pieces of communication software. Administrators and business leaders can launch firmware changes and updates remotely to globally-dispersed teams, without needing to spend money on sending an engineer to physical locations.

Ultimately, service management software simplifies the process of managing multiple communication devices and solutions, no matter how large and wide-spread your team may be. This software transforms previous complex digital transformation strategies into plug-and-play solutions for connectivity.

Potential Features of Service Management Software

The best service management software is vendor and device agnostic. This means that you can control your devices using the same software, regardless of whether you’re working with vendor, or multiple companies at once. Common features include:

  • Remote firmware upgrades and customisation changes
  • Real-time critical service information reports
  • Geo-tag location racking
  • TLS point-to-point support
  • Simple UI features for IP device monitoring
  • Centralised configuration for hundreds of endpoints at once
  • Automatic failover support

Service management software is an innovative solution often delivered on an “as-a-service” basis. Creating connections over the cloud, service management software gives businesses a flexible way to manage their communication infrastructure without installing any additional hardware.

Why Do Companies Need Service Management Software?

Service management software is useful because it gives companies more control over the endpoints they rely on every day. With service management software, you don’t need an engineer to go and visit every endpoint in person to make updates or changes to the system. Instead, IT teams can roll out fixes and patches over the cloud and keep everything running smoothly.

Service management software simplifies provisioning and ensures that globally-dispersed companies have a more cost-effective way to manage their communication stack. Additionally, some service management solutions also come with ways to track useful information about your IP endpoints. For instance, you could use your software to determine how frequently certain endpoints are used, which will help you to make decisions about where to invest your future IP endpoint budget.

UC Service Management Vendors

Here’s a list of vendors in alphabetical order.

  • IR
  • Swoop Datacom
  • Virsae
  • Voss


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