Latest CRM News

Unified Communications & Collaboration

The Call Centre Steals the Show at thevoicefactory Partner Day

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Mondago’s Go Communicator Released for Metaswitch

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CTI 101: Key Benefits of Computer Telephony Integration

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Avaya vs. Mitel: Clash of the UC Leaders

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The Call of Community: The Pragma Ericsson-LG Partner Conference

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Integrating the Islands of IM: The Continual Rise of XMPP

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No CRM is Complete without CTI, says InGenius

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Porch Enhances Customer Engagement with RingCentral

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UC Today Meets InGenius CTO, Peter Hillier

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3CX V15.5 Simplifies UC Out of the Box

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InGenius CTI Solution Receives “Innovation” Award & “UC Excellence” Award

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Empowering Your Business with CRM Telephony integration

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Avaya Announces New Integrations with Salesforce Service Cloud

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Proactive Customer Engagement Experiences Embraced by BroadSoft CC-One

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Users Driving Demand: Why TelcoSwitch Believes the Cloud is a Victory for Customer Power

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Natterbox Review: Out-of-the-Box Cloud Comms with Integration for Salesforce