Latest Customer Experience News

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Alcatel-Lucent Enterprise Launches CCaaS Platform

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NEC Merges UCaaS and CCaaS Technologies to Deliver Ease of Use

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South Yorkshire Council Chooses 8×8 to Improve Citizen Comms

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CPaaS revenues to reach $15bn in North America alone

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Delivering the Best Experience for Customers and Employees

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LiveVox Extends Contact Centre Reach with AppSmart Deal

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BREAKING: 8×8 to Acquire Fuze

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BIG UC NEWS from Vonage, Avaya and Zoom

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Uboss Boosts Akixi Upsell for Broadsoft Platform Owners

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‘We Expect to Do More M&A in 2022 Than We Did This Year’

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Zoom CEO on Challenges of Reviving Five9 Deal

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Avaya Resurgence Continues with First Revenue Growth in a Decade

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Digital Space Launches Online Marketplace

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BIG UC NEWS From Slack, Poly and Sinch

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UC Contact Centre – Omni-Channel Solutions with Evolve IP

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Stop Flying Blind, Enhance Users’ Experiences