Latest Customer Experience News

Latest News

Vonage State of Play After The Pandemic 

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State of Play After The Pandemic  

PCI Pal Agent Assist Takes Contact Center Secure Payments to the Next Level

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PCI Pal Agent Assist Takes Contact Centre Secure Payments to the Next Level

5 Reasons Why Receptionists and Attendants are Important

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5 Reasons Why Receptionists and Attendants are Important

Attendant Console for Microsoft Teams

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Attendant Console for Microsoft Teams – Making a Good First Impression

Five9 EMEA Summit is Just around the Corner

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Five9 EMEA Summit is Just around the Corner

Tom Wright UC Today

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Why Microsoft’s Latest Acquisition is Intriguing

Market Guide 2021

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Introducing Our New 2021 Market Guides

PCI Pal's Inaugural Payment Security/CX Event was a Big Success

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PCI Pal’s Inaugural Payment Security/CX Event was a Big Success

Kakapo Systems to Launch

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Kakapo Systems to Launch “Keep My Place in Queue” Feature for BroadSoft

Do you know the Importance of Sales Engineers?

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Do You Know the Importance of Sales Engineers?

The Devil’s In The Data

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The Devil’s In The Data

Wildix Provides the Customer Experience Demanded in the Digital Age

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Wildix Provides the Customer Experience Demanded in the Digital Age

Teams Dynamics integration

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Microsoft deepens Teams and Dynamics Integration

Customer Experience is top of mind for every business right now. It doesn’t matter how affordable or innovative your services are, customers want more from their interactions with your brand. Ultimately, customers want great experiences. Our new CX media brand, CX Today, aims to be the most comprehensive guide to the marketplace for readers wanting to discover and progress their CX offering. Essentially, we are your complete guide to customer-focused technology and solutions. To celebrate the launch of CX Today we are delighted to announce our first virtual event where we will be exploring the biggest trends that are impacting the market today and how brands are addressing customer experience challenges in 2021. The two-day event takes place on the 17th and 18th of March and will be held on the UC Summit platform. Visitors can expect content delivered from key customer experience technology brands such as Odigo, Avaya and Puzzel as well as gain insight from key retail brands such as Selfridges and Truefit. Key topics include: Top CX Success Factors Earning New Customers in 2021 CX in Hybrid Working Environments Hyper-personalisation Microsoft Teams Contact Centres Sign up today. What to expect from CX Today CX Today has emerged as an independent brand in its own right after the success surrounding the contact centre market content on sister publication UC Today. It is now time to deliver a true technology-led publication dedicated to the customer experience market. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap.  Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too.  Find out more Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like:      Customer experience: Contact centre, CRM and collaboration      Intelligence: Big Data, analytics, and artificial intelligence      People: Management, strategy, and best practices  We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too. We’ll also be hosting amazing annual activities which you can learn more about in our media kit.  If you’re a brand in the CX tech arena and you want to get involved, you can reach out and request a copy of our media kit now!   The Ultimate CX Resource CX Today will focus on critical topics for each month of the year, delivering unique insights for your team. You can check out the content we have produced around our January topic (remote working) and February (unifying digital and voice channels) online now. You can contact our newsdesk to learn more about what’s to come up this year.  We’ve been overwhelmed and humbled over the years by the incredible response that our fans have had to UC Today, and we believe that there’s endless room for growth. We hope to become the source you can trust for all things “customer experience”, whether you’re shopping for a new contact centre solution, or you need to learn about analytics for your transforming engagement strategy.   We can’t wait for you to join us on this new journey into the world of CX.  Sign up now.

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CX Today Launches with Inaugural Event

Tom Wright UC Today

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Big Announcements from the Big Players

RingCentral Offers Direct Calling for Salesforce

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RingCentral Integrates With Salesforce

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