Latest IT Service Management (ITSM) News

Service Management & Connectivity

Workday Brings Agentic AI Into ITSM With New Sana for IT Service Management

Project Management

AI Project Management Tools Are Everywhere. The Productivity Gains Are Not.

Service Management & Connectivity

Why Most Enterprises Aren’t Ready for the Agentic ITSM Tools Ivanti and ServiceNow Are Already Shipping

Service Management & Connectivity

Is Your ITSM AI Pilot Stuck? ServiceNow and Accenture’s Forward Deployed Engineering Programme Can Scale It

Service Management & Connectivity

The ITSM Wake-Up Call: Why Tools Fail When Data, People, and Suppliers Don’t Align

Service Management & Connectivity

How to Build a UC Stack That Survives Network Failure

Service Management & Connectivity

Ivanti’s Latest Release Puts Agentic AI ITSM Into Commercial Deployment

Service Management & Connectivity

Cisco Expands Sovereign Infrastructure Push Across EMEA

Service Management & Connectivity

Serval CEO: ITSM Automation Should Resolve Tickets, Not Just Track Them

Service Management & Connectivity

More AI, More Complexity: What SolarWinds’ 2026 Report Really Means for IT Service Management

Service Management & Connectivity

Would Your Business Survive a Major Network Outage Today

Service Management & Connectivity

How Poor IT Visibility Drives Hidden Enterprise Risk and Cost

Unified Communications & Collaboration

Finally a Frictionless Microsoft Teams Mobile Experience? Breaking Down the New iOS, Android Update

Service Management & Connectivity

Vonage, ServiceNow to Elevate CX and IT Management With New Voice AI Integration

Service Management & Connectivity

Cloud UC Resilience: Cloud Degradation is Inevitable, Can You Survive without Panic?

Service Management & Connectivity

The 90 Day Playbook for ITSM & Connectivity Adoption Success