Cloudflare Wants to Be Your Service Assurance Control Plane
Cloudflare wants to be the service assurance control plane. Here's why Cloudflare Connectivity Cloud is worth considering.
Rebekah Carter · 1 Aug 2026
Vonage's Integration Bet: How Deep Does “CPaaS Everywhere” Actually Run?
Vonage is promising CPaaS everywhere for businesses in 2026, but how far do Vonage integrations actually run, and what does the ecosystem look like?
Rebekah Carter · 18 Jul 2026
BT and Ivanti Launch Telco-First Remote eSIM Installation for Managed Android Devices
BT Business and Ivanti have launched a telco-first way to remotely install and activate eSIMs on managed Android devices at scale
Marcus Law · 3 Jul 2026
Inside Neat CEO Javed Khan’s Vision for the AI-Powered Meeting Room
Javed Khan, CEO of Neat, joins UC Today to discuss AI at the edge, intelligent meeting rooms, enterprise collaboration, and Neat’s next phase of growth
Marcus Law · 1 Jul 2026
LG Targets the Enterprise Meeting Room With Its Biggest dvLED Push Yet
LG has expanded its MAGNIT dvLED portfolio for 2026 with five new displays. Here's what IT and UC decision-makers should know
Christopher Carey · 26 Jun 2026
Is Your Workplace Communication Mutating Every Time It Passes Between Teams?
Your workplace communication strategy has a problem. Every time a message goes somewhere new, the meaning changes.
Rebekah Carter · 25 Jun 2026
Is Your Resilience Strategy Just Adding Backup Systems Without Reducing Real Risk?
Discover why adding backup systems increases enterprise redundancy risk. Learn how to build a modern IT resilience design.
Sean Nolan · 24 Jun 2026
Cisco and Zoom Have a Problem to Solve Together. Here's What That Actually Looks Like.
Cisco and Zoom's expanded partnership goes deeper than a hardware launch. Here's what it means for enterprise IT teams managing multi-platform room estates.
Marcus Law · 23 Jun 2026
Cisco and Zoom on Why Certified Hardware Changes Everything for the Agentic Workplace
Cisco's Espen Løberg and Zoom's Jeff Smith discuss the Cisco Devices for Zoom Rooms launch and what it means for enterprise customers at InfoComm 2026
Marcus Law · 18 Jun 2026
Why the US Restricted Anthropic's Mythos and Fable and What It Means for AI Access
The dispute over Fable 5 offers an early glimpse into how governments may seek to regulate and restrict access to advanced AI systems
Kristian McCann · 15 Jun 2026
Oracle Becomes HR Provider of Federal US Government With New Contract Win
The Trump administration has picked Oracle to unify HR systems across the entire US federal government
Kristian McCann · 11 Jun 2026
Can the Smart Meeting Room Finally Deliver on Meeting Equity? InfoComm 2026 Is Where That Question Gets Answered
InfoComm 2026 puts meeting equity at the centre of its collaboration agenda. Here's what the industry is being asked to prove, and whether the technology can deliver it.
Marcus Law · 10 Jun 2026
Cisco overhauls its infrastructure stack as the agentic AI race heats up
Cisco launched Cloud Control at Cisco Live 2026, a unified platform for humans and AI agents to manage enterprise infrastructure together.
Christopher Carey · 5 Jun 2026
Microsoft Teams Rooms on Android Can Soon Join Zoom and Webex via SIP: Here's What Admins Need to Enable
Microsoft is rolling out SIP-based cross-platform join for Teams Rooms on Android. Here's what it means, what it replaces, and how to prepare before August.
Marcus Law · 1 Jun 2026
From Reactive to Predictive: How AI Is Rewriting the NOC Playbook
How AI-powered anomaly detection and automated remediation are helping NOs cut alert noise, reduce MTTR, and fix network issues before users notice
Marcus Law · 28 May 2026
Microsoft's new Surface devices put AI on the device, not the cloud
Microsoft has launched new Intel Core Ultra Series 3-powered Surface Pro and Laptop for Business devices, targeting enterprise AI security
Christopher Carey · 26 May 2026
US Comms Giants Unite for New Cyber Initiative As AI Shifts Threat Landscape
Eight of the US' largest communications providers have joined forces to launch C2 ISAC, a new initiative designed to accelerate cyber threat intelligence sharing and strengthen resilience as AI-driven threats continue to evolve
Kristian McCann · 25 May 2026
Your UC Stack Isn't Resilient - It's Just Waiting for the Next Failure Chain
Discover why reactive monitoring destroys IT resilience and how proper UC infrastructure management stops cascading outages.
Sean Nolan · 19 May 2026
Beyond the Vendor Dashboard: Why IT Teams Are Turning to UC Observability for the Truth
As collaboration stacks become the norm, UC observability is the neutral layer IT teams need to close the visibility gap.
Christopher Carey · 14 May 2026
From Reactive to Predictive: How AI Is Rewriting the Rules of IT Service Management
Irwin Lazar, Chethan Visweswar, John Finch, and Mark Bunnell debate AI, service management convergence, and reactive IT.
Christopher Carey · 13 May 2026
What If Every New Collaboration Platform You Adopt Breaks Your Voice Infrastructure All Over Again?
BT UC Edge gives multinationals a single vendor-agnostic voice layer across every UC platform they run, without rebuilding infrastructure each time
Marcus Law · 13 May 2026
Enterprise Software Giants Are Changing the Rules on AI Agent Access
ServiceNow, SAP and Workday are changing how external AI agents access their platforms. Here's what IT leaders need to know about the costs.
Christopher Carey · 12 May 2026
Mastering Zoom Compliance Through Certified Integration
For regulated organisations, a compliance programme is only as strong as its weakest point.
Marcus Law · 7 May 2026
The ITSM Wake-Up Call: Why Tools Fail When Data, People, and Suppliers Don’t Align
UCX Manchester insights on ITSM tool implementation, AI-powered service desk readiness, and multi-supplier IT governance for IT leaders.
Sean Nolan · 7 May 2026
AI Risk Mitigation Due Diligence: The IT and CX Leader Checklist
The business tech space is currently awash with breathless promises around AI's possibilities.
Kieran Devlin · 5 May 2026
Samsung Galaxy Glasses Leaked: Are They a Real Challenger to Meta Ray-Bans?
New details about Samsung's first smart glasses have surfaced online. Here's everything we know about the Jinju glasses.
Christopher Carey · 28 Apr 2026
ServiceNow Q1 2026 Earnings: AI Momentum Builds, But Investors Remain Cautious
ServiceNow beat Q1 2026 guidance and raised its full-year forecast, but shares dropped sharply as investors questioned AI revenue growth.
Christopher Carey · 27 Apr 2026
Salesforce Expands Agent Fabric as AI Agents Multiply
Salesforce expands Agent Fabric with a central control plane for AI agent discovery, orchestration, governance, and LLM cost control.
Sophie Wilson · 22 Apr 2026
The AI Model Too Dangerous to Release: What is Anthropic's Claude Mythos And Why Should Enterprise UC Teams Be Worried?
AI model Claude Mythos can autonomously exploit enterprise vulnerabilities. Here's what UC security teams must act on before public release.
Alex Cole · 20 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
Are XR Workspaces Creating Risks Your Security Can’t Handle?
XR security is now an enterprise priority. Learn how to manage biometric and spatial data risks, secure XR devices with MDM, evaluate vendors, and build governance that scales immersive work safely.
Alex Cole · 16 Apr 2026
How to Design Interoperable UC Platforms Without Creating New Silos
Design UC interoperability with federation, APIs, and governance. Connect Teams and other platforms without silos.
Thomas Walker · 16 Apr 2026
Samsung And DisplayNote Partner On Classroom Displays
Samsung and DisplayNote have partnered to embed Montage screensharing into Samsung Interactive Displays, improving classroom consistency in US schools.
Christopher Carey · 16 Apr 2026
Beyond the Classroom: The Campus Communication Gap Schools Can No Longer Ignore
Schools can no longer ignore the campus communication gap. Published on UC Today, Algo explains how IP endpoints, SIP and UC platforms improve PA, safety and co
Kristian McCann · 15 Apr 2026
From Archive to Governance Platform: Rethinking Compliance in UC
Why UC compliance needs a governance platform: Global Relay’s archive centralises supervision, surveillance and oversight across email, chat, text and voice.
Christopher Carey · 15 Apr 2026
Microsoft Kills Its Surface Hub Collaboration Displays: Key Takeaways for IT Leaders
Microsoft has officially ended production of its Surface Hub collaboration displays. We analyze what it means for the market and IT buyers.
Kieran Devlin · 15 Apr 2026
Apple Doubles Down on AI Wearables as Smart Glasses Plan Comes Into Focus
Apple is preparing AI-powered smart glasses for 2027 alongside a foldable iPhone and major AI changes – here’s why it matters.
Christopher Carey · 13 Apr 2026
The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma
Why UC migration is no longer DIY: Gamma and UC Today show MSPs how managed GammaEdge Migrate reduces PSTN switch-off risk, multi-vendor strain and margin press
Kieran Devlin · 8 Apr 2026
Anthropic Expands Claude Microsoft 365 Integration for All User Plans
Anthropic is making its Claude AI assistant more accessible by opening Microsoft 365 integration to every user plan, from Free to Enterprise
Kristian McCann · 6 Apr 2026
ViewSonic Expands Its ViewBoard Line With IFP41 Interactive Displays
ViewSonic launches the ViewBoard IFP41 series, large interactive displays with Android 16 and Google & Microsoft integration
Christopher Carey · 31 Mar 2026
Avaya's Nexus Aims to Bridge Legacy Communications and Cloud Voice for Regulated Sectors
Avaya unveils its new communications solution, Nexus , to bring AI and zero-downtime reliability to mission-critical environments.
Kieran Devlin · 23 Mar 2026
Meta Backtracks on Horizon Worlds VR Shutdown as Strategy Shifts to Mobile
Meta has reversed its decision to end Horizon Worlds VR support, but the move signals a broader shift toward mobile-first metaverse strategy.
Christopher Carey · 23 Mar 2026
The Hidden Technical Debt: Why 'Simple' Integrations Keep Breaking
95% of IT leaders report integration challenges. Here's why API versioning, data mismatches, and silent failures are a growing operational risk.
Marcus Law · 19 Mar 2026
Microsoft Considers Legal Action Over $50 Billion Amazon-OpenAI Cloud Deal
Microsoft is weighing legal action over a $50bn Amazon–OpenAI cloud deal tied to Frontier, raising questions about Azure exclusivity.
Christopher Carey · 18 Mar 2026
Live Translation in UC Is Expanding Risk as Fast as Inclusion
Live translation in UC has its benefits, but what happens when risk spreads as quickly as inclusivity? Here's how you can protect your team.
Rebekah Carter · 18 Mar 2026
The Silent Compliance Killer Keeping IT Leaders Up at Night
For Heads of UC and IT leaders in regulated industries, the stakes have never been higher.
Rob Scott · 11 Mar 2026
Salesforce Customer Data Targeted in Sweeping Breach Claims
ShinyHunters hacking group claims data stolen from 100+ companies via misconfigured Salesforce Experience Cloud sites.
Christopher Carey · 10 Mar 2026
Hybrid Work Exposed a Weak Link: The Standard-Issue Webcam
Educators and creators have been optimizing video for years – yet enterprise IT is only now beginning to catch up, and the widening gap between the…
Christopher Carey · 5 Mar 2026
The Security Peril in the Pipes: Why Collaboration Interoperability is the New Shadow IT
As enterprises bridge Teams and Slack, they risk a governance nightmare. What are the security blind spots in collaboration interoperability?
Kieran Devlin · 5 Mar 2026
Why AI-Voice Compliance is Stronger When Unified With Other Channels
In this UC Today interview, host Kristian McCann sits down with Goutam Nadella, Chief Strategy Officer at Smarsh , to explore why AI-powered voice…
Kristian McCann · 26 Feb 2026
Tech Leadership Interview: Longevity Over Hype – Future-Proofing Displays in the Age of AI
Lance Solomon reveals why AI-readiness and security are critical when investing in interactive displays for classrooms and boardrooms.
Christopher Carey · 25 Feb 2026
The AI Workslop Risk: Sloppy AI Output is Hurting Your Compliance Strategy
Think AI workslop risk is limited to bad content? Think again. It could be having a serious impact on your compliance posture.
Rebekah Carter · 19 Feb 2026
Before You Sign That UC Contract, Here’s How to Avoid UC Vendor Lock-In
Keen to avoid UC vendor lock-in? Here's how you can choose tools that are designed for interoperability, and alignment.
Rebekah Carter · 17 Feb 2026
Bogus Zoom, Teams, and Meet Invites Found Targeting Busy Employees
Cybercriminals are exploiting workplace trust and urgency with fake Zoom, Teams, and Google Meet invites that trick employees into downloading files that give attackers control of their corporate devices.
Kristian McCann · 17 Feb 2026
The 90 Day Playbook for ITSM & Connectivity Adoption Success
A 90-day ITSM adoption plan and connectivity monitoring rollout to improve UC reliability, reduce disruption, and boost employee experience.
Sean Nolan · 15 Feb 2026
Are You Ready For an Infrastructure Upgrade? How to Prepare for ITSM & Connectivity Adoption
Get your UC infrastructure upgrade readiness right with an ITSM implementation checklist, connectivity adoption plan, and ROI advice.
Sean Nolan · 15 Feb 2026
Head-to-Head: The Top Vendors Leading The Service Management & Connectivity Market
Compare ServiceNow vs Atlassian ITSM and Cisco vs Juniper connectivity for UC. A neutral buyer guide on AI, call quality visibility, and fit.
Sean Nolan · 15 Feb 2026
Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?
Compare ITSM vs observability tools for UC, plus connectivity tool evaluation tips to improve call reliability, support speed, and QoE.
Sean Nolan · 15 Feb 2026
The Service Management & Connectivity Market Map: 12 Vendors You Should Know
A market map of the top ITSM vendors, enterprise connectivity vendors, and unified observability vendors for 2026 - with a UC focus.
Sean Nolan · 15 Feb 2026