Akshay John, Head of Sales Engineering at Dstny, speaks with David Dungay about why Direct Routing continues to be the preferred choice for Cloud Service Providers (CSPs) integrating with Microsoft Teams.
Despite newer alternatives like Operator Connect and Teams Phone Mobile gaining attention, Direct Routing offers unmatched flexibility that CSPs need to scale globally without heavy infrastructure investments. Akshay explains how this approach allows providers of all sizes to remain competitive in the evolving Teams ecosystem.
A key advantage highlighted is how automation is transforming the Direct Routing landscape. Dstny’s innovations have significantly reduced provisioning times and technical barriers, making Teams voice integration more accessible for smaller CSPs looking to expand their service portfolios.
The conversation explores untapped opportunities in underserved markets, where providers can leverage existing IT relationships to add Teams phone services. This strategy allows CSPs to increase revenue streams while simplifying the complex Teams environment for their customers.
Looking ahead, Akshay shares valuable predictions on the convergence of Teams calling options and how Direct Routing will continue to evolve alongside newer Microsoft offerings, providing essential insights for CSPs planning their communications roadmaps.
