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CCaaS
AI in Contact Centers: Study Sheds Doubt on Supposed Efficiencies
Unified Communications
Breaking the Infinite Workday: Why Microsoft Says AI Agents Are Key to Becoming a ‘Frontier Firm’
Event News
InfoComm 2025: The Year AV and UC Finally Found Their Rhythm
Microsoft 365 Local: Is the On-Prem Announcement Aimed at Quelling European Sovereignty Sentiments?
WhatsApp’s New Ad Rollout: What IT Leaders Need to Know Now
Meeting Rooms and Devices
Barco Showcases ClickShare Hub at InfoComm 2025: The Modular Room System That’s Redefining Hybrid Meeting Intelligence
RingCentral Launches Customer Journey Analytics: What Can Business Leaders Gain From the New UCaaS-CCaaS Link?
Collaboration
Cisco Live 2025: A Wrap-Up of All the New Webex Updates
Barclays Rolls Out Copilot to 100,000 Colleagues: Is Microsoft Cornering Banking?
It’s Time for a 2025 AI Heat Check: Is it Delivering or ‘Overhyped’?
Is Microsoft’s AI Pivot a Warning Shot for Tech Jobs?
$100K Customer Up 8.0% YoY: Why Big Deals Were Key to Zoom’s Strong Q1 Earnings
How Microsoft’s ‘Post-Quantum Cryptography’ Might Revolutionise Your Organisation’s Cybersecurity
Cisco’s Earnings: Webex and CPaaS Up 24% – What’s Contributed to the Successful Quarter?
Michels on Europe’s Blackout, On-Prem AI, Neat & Google Meet & Avaya’s Infinity
Is Microsoft’s OpenAI Partnership in Peril? Salesforce CEO Cites Slack as a Warning
