Award-winning voice security solutions provider, Aeriandi are taking their secure cloud strategy a step further through a strategic partnership with Pindrop. The partnership will allow Aeriandi to tap into the anti-fraud detection solutions designed by Pindrop in their cloud-hosted voice platform. According to reports, the partnership will mean that Aeriandi becomes the first company to offer the Pindrop technology in a cloud-hosted platform.pindro
Aeriandi customers will now be able to use the phone channel authentication and anti-fraud technology offered by Pindrop in their existing security platform, without the need to install additional hardware on-site. Protective fraud alerts can automatically be sent through the web-based operator portal that Aeriandi providers to their customers, with the opportunity to embed features into a user’s customer relationship management (CRM) or desktop software.
First-Rate Fraud Protection
The partnership with Pindrop means that Aeriandi will be accessing the company’s flagship product “Pindrop Protect 4.0“, which comes combined with next-generation, high-definition phone printing technology. The next-generation Phoneprinting technology provided by Pindrop is a patented service designed to analyse over 1,380 individual features in a call to determine whether there are any subtle issues available that might indicate fraud.
Besides the one-of-a-kind Phoneprinting service, customers will also be able to enjoy the Pindrop Network, which comes with a robust solution to analyse a phone number’s behaviour and history. The service uses some of the most cutting-edge techniques in AI machine learning to track potential fraud, using model characteristics to assess the call in real-time. This process offers next-level security to agents who want to protect their company from the risk of fraudulent customers.
The Increasing Need for Superior Security
Not only is Pindrop technology highly innovative, but it’s also evolved to address the latest datasets and research findings from various sources. This means that it’s constantly updating to offer better call intelligence. According to the Chief Product Officer and Co-Founder of Aeriandi, Tom Harwood, as contact centres face increasing pressure to manage their compliance and security solutions under the impact of higher call volumes, Pindrop could be the key to a more secure call.
With Aeriandi’s secure cloud-hosted voice platform and Pindrop fraud protection, customers have an effective and simple way to separate legitimate callers from fraudulent connections. The VP of Business Development for Pindrop, Sanjay Poli said that fraud in the contact centre has risen at a rate of over 200% around the world. As the contact centre continues to face ever-more sophisticated attacks, Pindrop and Aeriandi will now work together to reduce their customer’s exposure to fraud.
