We’re mid-way into the first month of 2020, and already we’ve seen a huge amount of movement in the communication and collaboration landscape. Companies like RingCentral, Microsoft, and Avaya are exploring new ideas, planning for a future where “as-a-service” selling is more common than ever.
Elsewhere, customers, partners, and resellers in the UC environment are planning their strategies for 2020, working hard to ensure that they get the most out of every investment. If you haven’t had a chance to stay up-to-date with the reports here at UC Today, here are some stories we think you won’t want to miss.
RingCentral Discusses Everything-as-a-Service
While it’s always tricky to predict where a fast-moving environment like unified communications may take you, we can learn from the trends that emerge in the market. For instance, recently, the demand for cloud-based and flexible communication strategies has been growing rapidly, both in the UK and around the world. That’s something that leading communications provider, RingCentral, has considered when planning its 2020 go-to-market strategy.
According to SVP of Operations for RingCentral, Curtis Peterson, UCaaS, and other as-a-service solutions are likely to take the lead as we move into the new decade. Additionally, customers everywhere will be looking for more convenient, flexible, and immediate digital experiences.
Is Leaving Slack a Bad Idea?
Team collaboration apps are rapidly taking over as the most convenient hub for communication and networking in the digital landscape. Solutions like Slack, Microsoft Teams, and RingCentral Glip provide today’s users with a quick and easy way to share ideas and knowledge. However, it’s often difficult for companies to determine what kind of collaboration app they need.
For instance, in a UC Today guest post, Kommando Tech’s Aleksandra Arsic, discusses the dangers associated with leaving a collaboration tool like Slack too quickly. She considers the benefits of the Slack service, and how it compares to other market leaders.
How Call Centres Can Leverage Microsoft Teams
Speaking of collaboration tools as the central hub of business communication, some companies are even looking for ways to build their entire comms environment around their central Teams applications. Solutions like Microsoft Business Voice for Teams can make these strategies easier and more accessible in the right circumstances.
According to Attilio Licciardello, the general manager and co-founder of Mida solutions, it may even be possible to unlock the full benefits of Microsoft Teams for call centre environments too. Check out Attilio’s guest post for an insight into how businesses can go beyond the basics of Microsoft Teams meetings.
Why Are Comms APIs So Popular?
We’ve seen the rise of a lot of new technology in the unified communication space over the last couple of years. Vendors have begun to offer more flexibility in the form of as-a-service solutions. CPaaS has paved the way for exciting forms of communication personalization. What’s more, the rise of APIs has meant that companies of all shapes and sizes no longer have to settle for one-size-fits-all technology.
Vonage, one of the market leaders in API technology, has an excellent insight into the API revolution. President of the API platform Group for Vonage, Omar Javaid, shared his thoughts with us this week on the rising popularity of APIs and why they’re so valuable.
Three Reasons to Build Your Contact Centre in the Cloud
Now that flexibility has become one of the underlying concerns of any business technology or communication purpose; it’s no wonder that we see more interest in the cloud. In 2020, the cloud is likely to see even more growth, as businesses discover simpler, and more convenient ways to migrate their data, processes, and people into a versatile, scalable landscape.
In a guest blog for UC Today, the CEO of NICE inContact, Paul Jarman, shared his thoughts on the reasons why businesses from all backgrounds should be thinking more seriously about the benefits of cloud-based contact centres.
What are your favourite stories from the last week? Do you have any insights that we haven’t covered? Make sure that you join the conversation on social media or share your thoughts in the comments below.
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