Big UC News from Zoom, Cisco Webex, 8×8, and monday.com

The biggest news stories from the week you might have missed

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CollaborationUnified CommunicationsLatest News

Published: August 9, 2024

Kieran Devlin

Zoom Announces GenAI-Powered Zoom Docs, Promises to Make People “Work Happy”

Zoom has announced the availability of its new AI-powered collaborative docs solution, Zoom Docs.

Powered by the business’s Gen AI assistant, Zoom AI Companion, Zoom Docs will essentially allow improved collaboration capabilities across Zoom Workplace by accessing information from Zoom meetings and converting it into the most relevant and beneficial format.

Smita HashimChief Product Officer at Zoom, commented:

Zoom Docs is our first Zoom Workplace product with generative AI built in from the ground up; it effortlessly transforms information from Zoom Meetings into actionable documents and knowledge bases, so teams can stay focused on meaningful work.”

The AI Companion streamlines the process of creating and editing meeting summaries, transforming them into easily editable documents. With templates available for various types of meetings, users can generate content directly from meeting transcripts. AI Companion also enables users to revise and summarize content like articles and plans, adjust tone and style, correct grammar and spelling, and translate content into nine languages.

Zoom Docs is included at no additional cost with Zoom Workplace paid licenses.

Javed Khan Departs Cisco Collaboration Head Role As Anurag Dhingra Steps Up, While Cisco Appoints New Chief Executive for UK and Ireland

Javed Khan has departed as Cisco‘s SVP and GM of Collaboration, and Anurag Dhingra, Cisco Collaboration’s Chief Product and Technology Officer, has stepped into the role.

Khan, who had been at Cisco for nine years and head of Webex for four, has left Cisco to become President of an AI, mobility and connected edge business. The opportunity would allow Khan to follow his “passion for leveraging technology to create experiences that transform industries”, as he said on LinkedIn.

“Today was the toughest All-Hands meeting I’ve had in my four-year tenure as the leader of Cisco Collaboration as I said goodbye to the hardest-working team in the business,” Khan said on LinkedIn. “No matter how big the challenge, this team always figured it out and got stuff done. Today, we have the best products in the business and the most advanced devices in the industry, a testament to our collective efforts and achievements.”

In other Cisco news, Cisco appointed Sarah Walker, a former BT executive, as its new Chief Executive for the UK and Ireland this week.

Walker takes over from David Meads, who is transitioning to a role overseeing company operations in the Middle East and Africa. According to Cisco, Walker brings extensive experience in the technology and communications industry, with 25 years in various leadership positions across the public and private sectors.

8×8 CEO Swipes at Competitors NICE and RingCentral

8×8 CEO Samuel Wilson swiped at competitors NICE and RingCentral during the company’s latest earnings call.

During his opening comments, Wilson described NICE’s recent entry into the UCaaS market with a disruptive (and controversial) $5-a-month offering as a “marketing splash”.

Later, during the Q&A, when asked a follow-up question about NICE’s customer overlap with 8×8, Wilson referred to NICE’s go-to-market partner, RingCentral, as a “certain company in Belmont, California, that starts with an ‘R’ and ends with ‘Central'(…) who suddenly decided they want to go in a different direction.”

Wilson also flagged “vendors with subpar products that they like to talk about a lot using price” in response to a separate question about the impact of NICE’s new solution on 8×8’s sales.

monday.com Opens London Office To Continue UK And EMEA Expansion, Releases New Portfolio Management Solution

monday.com has opened a new London office, accelerating its ongoing expansion in the UK and EMEA.

The project and work management business has signed a new 80,000-square-foot office lease in London’s Fitzrovia. This new office follows Pierre Berlin‘s appointment as monday.com’s inaugural General Manager for EMEA. Berlin’s leadership is expected to drive significant regional expansion from the London office.

“Securing this new space is a key step in our expansion strategy,” said Berlin. “London is a global tech hub with unparalleled access to talent and innovation.”

By nearly doubling our UK headcount in 2024, we aim to enhance our service capabilities and drive innovation. This office will be the central hub for our EMEA operations, fostering closer relationships with our customers and partners. We are committed to investing in the local tech ecosystem and contributing to London’s vibrant business landscape.”

In other monday.com news, the company launched its portfolio management solution to give managers a full view of their projects.

monday.com has expanded its work management product with a new offering designed specifically for enterprise customers. This solution provides portfolio managers with a user-friendly interface, enabling them to gain a clearer project overview without needing to sift through numerous reports manually.

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