Callto365 has unveiled what it describes as the “world’s first” PABX for Microsoft Teams solution.
The provider of end-to-end Teams telephony services, Callto365, has launched its Teams Private Automatic Branch Exchange (PABX) offering to enable organisations to route incoming and outgoing calls to agents smoothly to and from Teams, native in their Teams client.
Callto365 highlights that Microsoft Teams is rapidly becoming an essential part of the everyday business toolkit but lacks the native ability to handle enterprise telephony. The company says its PBX for Teams product means businesses can enhance Team’s capabilities to include all the features expected of a modern telephone system.
“CallTo365 is very proud to introduce the world’s first Teams PABX,” said Dennis de Ree, the company’s Founder.
By converting Teams Calling into a full-function telephony system, this innovation paves the way for numerous organizations to integrate and streamline their Teams-based processes alongside first-class call handling within a single, unified environment. Callers can be efficiently routed to the right person every time, and queries can be handled in a professional way with the best tools at the agent’s fingertips.”
More Details on CallTo365’s PBX For Teams
CallTo365’s PBX for Teams aims to empower businesses to manage voice calls directly through the Teams client, unlocking new sources of value and heightened productivity levels. This system intends to allow for the classification of incoming calls, collaborative call handling, seamless CRM integration, and a variety of advanced routing options, ensuring each caller receives the most efficient service possible.
CallTo365 PBX for Teams allows businesses to route incoming and outgoing calls smoothly, offering a solution tailored to their evolving needs. The Team PABX from CallTo365 enables organisations to utilise technologies such as Interactive Voice Response (IVR), Automated Call Distribution, Call Queuing, and more, all while leveraging the myriad inherent advantages of Teams Calling. This integration ensures businesses can effectively oversee their telephony needs within the familiar Teams environment.
Who Is CallTo365?
Based in the Netherlands and catering to clients across over 70 countries, CallTo365 says it offers a comprehensive solution provider for Microsoft Teams Calling. The company provides a spectrum of services for organisations aiming to maximise the use of Teams as an integrated telephony solution. Established in 2020, CallTo365 has focused on integrating critical voice solutions into its Teams platform, demonstrating a commitment to enhancing communication capabilities for a global clientele.
CallTo365’s existing services include international numbers, cost-optimised global SIP trunking, fully managed Teams SBCs, and over 200 CRM integrations.
CallTo365 collaborates with select partners and Microsoft Managed Service Providers (MSPs) to deliver a comprehensive telephony service. Its current network of Microsoft and IT partners includes ROGER365.io, Arcus IT, Enreach, and several others, illustrating a robust ecosystem aimed at enhancing end-to-end telephony solutions.
What Other Microsoft Teams News Has Happened Recently?
Last week, Microsoft was criticised for its decision to retire Office 365 connectors within Microsoft Teams.
Many users currently depend on these connectors to integrate workflows into Teams channels and now feel blindsided by the change. With only three months to transition to Power Automate to maintain the same connectivity between communication systems, some find this transition daunting or even impossible.
Meanwhile, earlier this month, Microsoft patented a real-time name mispronunciation technology that it may be planning to launch on Teams.
As its name implies, the feature is designed to detect when a user mispronounces a coworker’s name. According to Windows Report, it operates seamlessly during meetings by cross-referencing participants’ names with spoken dialogue to identify instances of mispronunciation.
In June, Microsoft announced a compelling new feature to Copilot for Teams in “Custom Tone”.
The “Custom Tone” feature enhances the existing “Adjust” option, allowing users to specify the tone of Copilot’s message rewrites through an open-ended prompt. This feature aims to provide a more personalised communication experience, ensuring that rewritten messages align with the desired tone and style.
