CallTower users will be able to send texts without switching apps
CallTower has launched CT Text which brings MMS and SMS texting capabilities to the Microsoft Teams platform.
The function allows users to send text messages without switching apps from Teams to allow for more efficient workflows.
CT Text utilises the same number used for video calls meaning that users can text directly from their voice number or a group shared phone number.
William Rubio, CallTower Chief Revenue Officer, said: “We are thrilled to have launched this addition to CallTower’s Microsoft Teams Direct Routing and Operator Connect Solutions.
“With both MMS and SMS CT Text integrations available in over 60 languages, users can communicate via one central platform, instead of sending texts from a cell phone or a third-party application.
“The result of this integration translates into improved communications with customers, supplemented with the increased security associated with a safe and secure single interaction platform.”
CallTower’s Microsoft Teams solutions (Direct Routing and Operator Connect), along with CT Text, means that the MMS and SMS capabilities can be translated into over 60 languages.
According to CallTower, as a Microsoft Gold partner, it allows the company to offer monitoring and management services to give the best possible service to its customers.
The company has been offering Microsoft Teams native solutions since 2018. It can provide customers with an Office 365 Teams experience with global calling plans from a US-based client services team.
As a leader in Microsoft Teams Native Solutions since 2018, CallTower offers a native integrated Office 365 Teams experience with global calling plans empowered by a US-based client services team.
The company has recently expanded its market offering by joining Cisco’s Webex Wholesale Route-t0-Market (RTM) program as it aims to meet the needs of SMBs.
By joining the program, CallTower now has access to Webex resources which it can offer its customers and expand its market offering.
In August, CallTower entered a strategic partnership with TD SYNNEX to develop business growth in Cisco and Microsoft reseller groups.
The partnership will try to accelerate growth with access to resellers for brand awareness, positioning and joint sales alignment to drive new short and long-term businesses.