The hunt for the best CPaaS providers is officially on, as companies look for more flexible ways to add communication capabilities to existing apps and workflows. Communications Platform as a Service vendors give businesses the freedom to leverage real-time communications in their favorite tools, without the need to build backend infrastructure and interfaces.
The article provides a snapshot of the vendors featured in our CPaaS Providers Marketplace.
As companies continue to search for better ways to serve customers with omnichannel experience, and more agile communication tools, demand for CPaaS has grown. By 2032, experts predict the CPaaS market will be worth a massive $130.8 billion, growing at a CAGR of 27.5%.
But how do you choose the right vendor for your business needs? We’ve examined the top CPaaS providers on the market today to bring you this list of industry leaders:
- Alibaba
- Avaya CPaaS
- AWS Communication Developer Services
- Bandwidth
- Infobip
- Intelepeer
- Kandy
- LINK Mobility Group
- MessageBird
- Microsoft (Azure Communication Services)
- Mitto
- Route Mobile
- Sinch
- Soprano
- Tanla Platforms
- Tencent Cloud
- Twilio
- Vonage
- Webex Connect
Alibaba
Software and cloud services vendor Alibaba offers CPaaS technologies through its cloud division. The comprehensive CPaaS service package focuses on the benefits of SMS messaging solutions for mobile-first businesses. It even comes with a 100 SMS free trial for enterprise users.
With Alibaba, companies can automatically connect with consumers through authentication messages, reminder messages, feedback, and progress reports, and push notifications. The solution works through a single API connection, giving companies a lightweight and high-performance solution for reaching millions of customers worldwide. Coverage extends over 200 regions, and companies also gain access to first-class maintenance and support, as well as smart volume controls.
Avaya CPaaS
Avaya delivers CPaaS solutions through “Avaya Communication APIs”. These solutions allow organizations to integrate powerful AI capabilities and automation into their existing workflows, without the need to rip and replace existing technology. With Avaya, companies can choose between various deployment options, including a “build your own solution” service.
There’s also the option to deploy the support of the Avaya Customer Experience Services team, who can curate, prototype and commercialize applications on your behalf. Whether you’re looking for SMS, MMS, voice, or access to various intelligent authentication tools, Avaya can offer something to suit every business need.
AWS Communication Developer Services
Amazon Web Services (AWS) offers CPaaS solutions through its Communication Developer Services (CDS) system. This portfolio of cloud-based APIs and SDKs allows companies to add communication capabilities to websites and apps with minimal coding. There’s support for multiple communication channels, from push notifications to SMS, email, voice, video, and chat.
Additionally, AWS gives companies access to powerful tools to increase engagement, such as AWS Campaigns and Journey automation, and audience segmentation tools. There are even dedicated solutions for implementing AI and machine learning capabilities into your communication strategy. Plus, extensive support is available from the AWS team.
Bandwidth
Known for its wide range of UCaaS, CCaaS, and cloud tools, Bandwidth also empowers companies as a leading CPaaS provider with collection of communication APIs for CPaaS functionality. There are dedicated voice APIs with global coverage and high-level reliability, and messaging APIs for web and mobile-focused businesses. Bandwidth also has a dedicated authentication API for communication security.
For companies looking for voice solutions, there are options for both emergency calling and in-app calling APIs. Additionally, Bandwidth’s technologies integrate seamlessly with leading solutions from companies like Pindrop, Genesys, RingCentral, and Microsoft. Customers can even leverage Bandwidth’s conversational AI tools.
Infobip
The Infobip CPaaS API stack revolves around the “CPaaS X” offering, a series of APIs designed to make the Infobip product stack more modular and scalable for new and evolving customer use cases. The solutions allow companies to rapidly scale their business and innovate with intelligent solutions for voice, messaging and more.
With CPaaS X, service providers and partners gain access to granular APIs for automating campaign registration, resource provisioning, and consumption reporting solutions. Plus, the solution enables automated client onboarding and number provisioning capabilities. Infobip’s CPaaS solution can even handle channel orchestration and failover logic for messaging apps.
IntelePeer
Specializing in cloud communications, AI, and automation, IntelePeer helps companies upgrade customer service and streamline internal interactions. IntelePeer’s CPaaS technology goes beyond basic API connectors to give companies access to smart automated workflows, tools for increasing audience engagement, and in-depth business insights.
Brands can use the technology to implement global calling capabilities into existing apps and websites, or unlock messaging functionality. Plus, the solutions integrate with various external applications for CRM, email, and other business systems. There are even various pricing packages to choose from to suit every business budget.
Kandy (Skyvera)
Kandy by Skyvera is a cloud-based real-time communication platforms packed with proprietary white-label solutions to enhance user applications. It provides access to UCaaS capabilities, Microsoft Teams connectors, and even SIP Trunking as a service. The Kandy CPaaS offering is specially designed for service providers looking to offer rich APIs and SDKs to clients.
Solutions can be pre-packaged for customer needs, and companies also gain access to intelligent support and expertise from the full Skyvera team. The carrier-grade solution offers solutions for two-factor authentication and security capabilities, alongside real-time communication tools.
LINK Mobility Group
The LINK Mobility Group competes with other CPaaS providers as one of Europe’s leading vendors of real-time mobile messaging and chatbot technology. The company gives businesses the opportunity to integrate various forms of communication tools into their apps, from messaging and SMS solutions, to push notification options.
The organization specializes in creating 2-way messaging capabilities, as well as chatbots for automating self-service experiences. It also offers APIs for mobile identity and security management, and specialist tools for marketing and CRM management.
MessageBird (Bird)
Bird (previously MessageBird) is a CPaaS solution provider offering a range of secure and reliable APIs for email, SMS, WhatsApp, and more. The company offers sales dialler tools, as well as solutions for phone-based payments. Plus, the company’s technologies can integrate with leading ecommerce platforms and other business tools.
Aside from accessing real-time solutions for conversations with customers, companies can leverage Bird’s technology for things like email receipt and number validation. Plus, the company offers a range of tools for creating signup forms, managing journey flows, and building automated campaigns or chatbots.
Microsoft Azure Communication Services
Azure Communication Services from Microsoft deliver a range of multichannel communication APIs to business leaders. As one of the top CPaaS providers, Microsoft offers solutions for video, voice, chat, and SMS across a range of mobile platforms, websites, and applications. The technology is certified compliant for a range of regulatory standards, including HIPAA and GDPR.
Plus, companies and developers gain access to a streamlined development toolkit on a fully managed Azure platform, with Visual Studio and GitHub tools. The Open-source SDKs also offer seamless integration with solutions like Microsoft Teams.
Mitto
Promising a flexible and scalable approach to communications transformation, Mitto is a mobile-focused solution provider. The company’s connectivity systems and tools ensure companies can connect with their clients and customers on the channels of their choice, with chat apps, social media, voice, SMS, and mobile intelligence.
To help bridge the gaps between various business tools, Mitto’s technologies can integrate with various business applications, including HubSpot and Salesforce. The company also offers dedicated solutions for number lookup and verification, as well as campaign management.
Route Mobile
Cloud communications platform as a service company, Route Mobile, specializes in delivering cloud communications APIs and omnichannel solutions to enterprises, OTT players, and mobile network operators. The company’s CXPaaS offering combines omnichannel workflows with a data centric approach to assist companies in delivering smarter customer experiences.
Businesses can leverage in-depth analytics and insights from their systems, and take advantage of new technologies in the world of AI and natural language processing. There are seamless integration options for a range of business tools, as well as end-to-end encryption offered with every API, for comprehensive compliance.
Sinch
One of the better-known CPaaS providers in the world today, Sinch develops streamlined APIs for video, audio, and messaging-based communications. There are also dedicated solutions for email and identity verification. Sinch has a massive global presence with more than 600 direct mobile operator connections, making them an appealing choice for mobile-first businesses.
The company’s SDKs and APIs can also be converted into a range of coding languages to suit your different business use cases. Sinch also offers integrations with global cloud solutions, custom communication solutions, and other advanced feature sets.
Soprano
Otherwise known as Soprano Design, Soprano is a CPaaS provider offering access to intuitive SMS, voice, RCS, email, and messaging APIs. It also has dedicated solutions available for conversational AI, to assist in elevating customer service strategies. The company has been recognized by a range of leading publications, from Gartner to IDC.
With Soprano’s technologies, companies can optimize their communication strategy with convenient tools and end-to-end developer support. The company’s Soprano Connect solution is also certified as one of the world’s most secure messaging platforms. Plus, the company has a presence across the globe, with support offered in multiple languages.
Tanla Platforms
Named a Visionary in the Gartner Magic Quadrant for CPaaS, Tanla offers innovative APIs and tools for bringing messaging and voice into your existing apps. It also boasts IoT connectivity capabilities, and the Trubloq blockchain-enabled commercial communication stack. Tanla is also responsible for the Wisely platform for digital customer experience.
The solution is a digital marketplace that gives enterprises and suppliers a global edge-to-edge network for private, secure, and trusted experiences. Through this service, Tanla delivers unmatched performance and reliability, and built-in protections against spam and fraud. Plus, companies can take advantage of detailed reporting and analytical tools.
Tencent Cloud
Ranked among other leading CPaaS providers by the Gartner Magic Quadrant, Tencent Cloud offers a streamlined solution for digital transformation. The company offers API solutions for chat, real-time communications through video and audio calls, and authentication tools. Plus, there are various extra services on offer, from content delivery networks to cloud virtual machines.
Tencent Cloud gives companies an all-in-one solution for comprehensive communications, whether you’re investing in live sales, live gaming, e-learning or online video streaming. The company has a global presence across 70 availability zones and 26 regions, as well as a 24/7 support strategy.
Twilio
One of the better-known CPaaS providers, Twilio’s wide range of real-time communication and API solutions addresses countless business needs. The company offers a comprehensive toolkit for implementing notifications, verification tools, marketing and IVR solutions into your existing workflows and applications. There are even options for voice, messaging, and email.
Plus, Twilio promises exceptional reliability, with 99.95% uptime guarantees, automated failover, and zero maintenance windows. There’s also in-depth security and privacy solutions available, with ISO/IEC 27001 certifications and TLS encryption. Moreover, Twilio can scale to support connections over 180 different countries.
Vonage
Known for its wide range of communication solutions, Vonage offers a variety of communication APIs to support businesses in leveraging voice, video, SMS, and authentication capabilities. Recognized as a leader in the 2023 CPaaS Magic Quadrant, Vonage combines ease of use with reliability and security.
The platform comes with a comprehensive developer center with access to various documents and resources, as well as support from experts in the Vonage ecosystem. There are also options for integrating tools with existing solutions, such as Microsoft Teams.
Webex Connect
Part of the comprehensive range of solutions offered by Webex, through Cisco, Webex Connect is a centralized cloud communications channels, with more than 16 communication channels to choose from. The enterprise-ready platform features numerous out-of-the-box tools for building and testing applications, including APIs, SDKs, and solutions for low-code workflows.
Webex Connect allows companies to manage everything from a central platform, with a future-proof enterprise-grade infrastructure, and rapid deployment options. Applications include Webex Campaign for marketing automation, Webex Engage for contact center interactions, Webex Assist for remote video support, and Webex Notify for instant alerts, among others.
