The specific project for which QDOS have been recognised relates to the PPHE Hotel Group which aims to be one of the leading hotel owner/operators in the upscale and lifestyle hotel segments in key European markets.
The multi-brand portfolio comprising 38 hotels offering more than 8300 rooms includes the contemporary, upscale Park Plaza Hotels & Resorts brand, working in partnership with the Carlson Rezidor Hotel Group, across the United Kingdom, Netherlands and Germany.
The solution provided by QDOS to PPHE is a privately hosted Alcatel-Lucent centralised OmniPCX® platform, with two regional core clusters supporting the UK hotels, and a separate cluster supporting the European hotels. With the properties connected via an MPLS network, each hotel and resort has a local high-availability Alcatel-Lucent Enterprise gateway and data switches installed ensuring full survivability for disaster recovery purposes.
Centralisation provides cost savings in areas such as connectivity between hotels and resorts ensuring call charge savings, and delivers benefits of unified communication. In addition, rationalisation of legacy ISDN Lines and the provision of SIP lines with included call bundles reduces operating costs.
Previously expensive hardware maintenance contracts on legacy telephone systems are being replaced by a single maintenance programme which provides service on a full 24/7 x 365 basis.
Costs have also been contained by protecting previous investment and continuing use of existing analogue guest room handsets, while complimenting the use of new IP handsets in business areas and Alcatel-Lucent Enterprise Voice over WI-FI (VoWIFI) handsets, which has improved communication between hotel co-workers and guests.
In addition, Alcatel-Lucent Enterprise Solution Premier Service (SPS) provides a complete protection package for the customer ensuring the platform is running at peak efficiency and capacity and delivering essential software maintenance and proactive evolution to enable stability and advancement. Delivered by QDOS, SPS grants PPHE round-the-clock access to state-of-the-art technical centres which ensures a consistent and appropriate level of service anytime, anywhere.
Peter Tebbutt, General Manager, ALE UK&I said:
“Continued collaboration with our partners enables them to offer the latest technology and innovative business models to deliver compelling, competitive solutions to the end customer. ALE and QDOS see an excellent opportunity for growth as organisations look to embrace digital transformation and overhaul legacy systems. Over the past 12 months, our partnership has combined the strength of the ALE technology portfolio with a consistently high level of service for our customers across UK&I.”
Simon Catterick, Chief Executive Officer, QDOS Communications Ltd commented:
“We enjoy a longstanding and productive relationship with ALE that sees us provide a blend of Telecoms & IT solutions from within the enterprise technology portfolio to upscale hotels and resorts across the UK and Europe, including many household names that are synonymous with luxury and first-class service. We greatly value the mutually beneficial relationship between QDOS and ALE, it has seen us meet our respective core business objectives, which include growth in upscale hospitality sector, revenue targets, geographical territory and service levels and customer satisfaction, and meet our vision to be the leading hospitality ICT provider in the UK with a growing presence in Europe and North America working with leading independent and global brands.”
Rate & Review QDOS Communications here
