Unified Communications Reviews – Who’s HOT in 2019?

Unified Communications Reviews – Who’s HOT in 2019?

Tackling the jungle of phone system vendors and providers out there can be a daunting task, so I thought I’d put together of a list our most popular reviews.

Notwithstanding there are lots more brands to mention, however these are vendors that UC Today have seen notable investment in their platforms in recent times. It’s also worth stating that the list below is a combination of vendors and service providers (but not resellers).

Recently there have been many measurable changes to the world of phone systems, and unified communications systems. Today, more companies than ever before are making the move into cloud, and that means that enterprises from almost every vertical are beginning to assess exactly what technology they need to support their teams and maintain strong customer service experiences in the year ahead.

If you’re beginning to reassess your phone system system for the new year, or you simply want to explore some of the options available for a fresh upgrade, we’ve got a selection of fantastic, in-depth reviews for you to search through, to help you make a more informed decision.

Compare the Market

Narrow your search by comparing brands, features and benefits. Most unified comms capabilities nowadays are primarily software controlled and therefore scalability over the years has dramatically increased due to improvements in the hardware they reside on. For example, you can now buy a phone system the size of a shoe box that will easily support 100 users or more.

If you have a virtualised server environment (e.g Microsoft Hyper-V or VMware) a single host can support potentially hundreds if not thousands of users. You may even choose a cloud based platform for your business, this is a very popular option due to the scalability and low upfront costs.

Our Most Popular Reviews

Listed in alphabetical order, click through and take a read.

Notable UC Vendors

8×8 – In 2018 8×8 have made some significant hires and also acquired machine learning and AI tech startup MarianaIQ. The recent launch of their X series platform combines collaboration, conferencing and contact centre tech. More 8×8 News

Alcatel-Lucent Enterprise – ALE continue to drive innovation into their portfolio centres around their flagship cloud collaboration platform Rainbow. Notably they have some really good mashups using CPaaS, UCaaS, IoT and AI technology. More ALE News

Avaya – Out of chapter 11 in December, Avaya floated on the stock market, acquired a CCaaS company (Spoken Communications) and is now back in the driving seat delivering innovative solutions such as IoT, Blockchain and AI mashups. Avaya are leading with real customer use cases as opposed to features and salesly ROI statements. Refreshing! More Avaya News

Cisco – In February 2018 Cisco announced that they were buying BroadSoft for a cool $1.9 billion which fills a big void in their traditionally ‘Enterprise focused’ portfolio. Soon after they re-branded their flagship team collaboration platform Cisco Spark to Webex Teams. Cisco then acquired Accompany which is a social networking tool for business. The collaboration division is very different to what it was a few years ago, it will be interesting to see how they further develop these innovative companies! More Cisco News

Dialpad – The desk phone killers from San Fran continue to disrupt the market by offering a free cloud phone system to the masses. Recently Dialpad acquired TalkIQ an AI company to further enhance their collaboration and contact centre products. More Dialpad News

Ericsson LG – You have to hand it to ELG, their renowned iPECS platform continues to help customers move closer to the cloud. IPECS customers can now enjoy virtually any deployment model as they migrate to the cloud. A true hybrid, private or public cloud phone system guaranteeing feature consistency and user experience across the range. More ELG News

Fuze – I really like Fuze’s marketing messages, they continue to lead with their future of work research and show customers the WHY before the WHAT and HOW. Fuze is growing fast in Enterprise popularity and continues to offer innovative features in their 5.0 release. More Fuze News

Microsoft – Unless you live under a rock you’ll have noticed the significant growth over the past 12 months of Microsoft Teams.  We’re seeing monthly product updates from Microsoft as promised on their notably public R&D roadmap and within 12 months of launch they are now boasting 200,000 organisations on their flagship collaboration platform. So long Skype for Business, so long. More Microsoft News

Mitel – After getting bought by Rackspace investor Searchlight in April 2018 it will be interesting to see what Mitel do next. Some say the sale was a ‘retrenching’ exercise to allow the company to concentrate on their cloud transformation rather than be under the microscope of the stock market. Mitel have a wide portfolio of products after making several acquisitions in recent years. There’s plenty of choice but this isn’t always a good thing. Overlapping products creates confusion and is a massive development overhead when trying to compete with the younger, more agile ‘cloud only’ UCaaS vendors. More Mitel News

RingCentral – One of the few ‘true’ global cloud communications players right now (just recently opened up in Australia). RingCentral continue to race on organically towards their billion dollar target by 2020. Interestingly their growth strategy is an organic one which stands them out from the crowd. Whilst others are acquiring companies for new skills, products and customer base, Ring are eating everyone’s lunch by keeping it simple.  More RingCentral News

Vonage – Recently Vonage released Vee, their virtual assistant Chatbot for their business customers which is an exciting move. Since Vonage acquired CPaaS company Nexmo in 2016 the’ve continued to grow their revenues and customer base in the B2B marketplace. Late in 2018 Vonage acquired NewVoiceMedia the cloud contact centre company. I think they are one to watch as they continue to expand their small business focused marketshare. More Vonage News

Download our Market Guide 2018 for more information (Direct Download – no forms).

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